C720 doesn't connect to xe75 network

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C720 doesn't connect to xe75 network

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
C720 doesn't connect to xe75 network
C720 doesn't connect to xe75 network
2025-04-28 08:57:21 - last edited 2025-05-09 09:27:59
Model: Tapo C720  
Hardware Version:
Firmware Version: 1.2.3

C720 doesn't connect to xe75 network.

Firmware for camera and xe75 router are up to date.

Have tried to turn off 5ghz and 6ghz networks, but still doesn't work.

Camera easy connects to other wifi network.

Xe75 firmware 1.2.14.

 

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Re:C720 doesn't connect to xe75 network -Solution
2025-04-29 07:59:13 - last edited 2025-05-09 09:27:59

  @Viesturs1 

Hi,
You can refer to the following instructions to troubleshoot when fail to connect the camera to a Wi-Fi network.
What should I do if I fail to configure Tapo Camera?
 

You can also refer to the following instructions to change the settings on the Deco and check if it helps.
Certain Clients fail to connect to Deco Wi-Fi 
 

Best Regards

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Re:C720 doesn't connect to xe75 network -Solution
2025-04-29 07:59:13 - last edited 2025-05-09 09:27:59

  @Viesturs1 

Hi,
You can refer to the following instructions to troubleshoot when fail to connect the camera to a Wi-Fi network.
What should I do if I fail to configure Tapo Camera?
 

You can also refer to the following instructions to change the settings on the Deco and check if it helps.
Certain Clients fail to connect to Deco Wi-Fi 
 

Best Regards

Recommended Solution
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