Getting disconnected every few minutes
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My both C210 wouldn't connect to the network even when they are placed next to the router
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Hi,
Does the problem that the camera keeps going offline on the Tapo app, or does it show offline all the time on the Tapo app?
You can refer to the instructions below to troubleshoot when the camera keeps going offline.
What should I do if my Tapo smart device keeps losing connection or going offline?
Please confirm the following information if the problem remains.
1. The detailed problem description and the test results of the above tips.
2. The LED status on the camera when the issue happens: Red/ Flashing Green/ Solid Green, etc.
3. The model number of your Wi-Fi router and your network topology, e.g., ISP Spectrum-Archer C7 router<Wireless> Tapo camera
Best Regards
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- Report Inappropriate Content
Hi,
Does the problem that the camera keeps going offline on the Tapo app, or does it show offline all the time on the Tapo app?
You can refer to the instructions below to troubleshoot when the camera keeps going offline.
What should I do if my Tapo smart device keeps losing connection or going offline?
Please confirm the following information if the problem remains.
1. The detailed problem description and the test results of the above tips.
2. The LED status on the camera when the issue happens: Red/ Flashing Green/ Solid Green, etc.
3. The model number of your Wi-Fi router and your network topology, e.g., ISP Spectrum-Archer C7 router<Wireless> Tapo camera
Best Regards
- Copy Link
- Report Inappropriate Content
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