Message showing offline
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Got a message stating camera offline and asking to remedy, depending on what let's are flashing.
However away for 3 weeks.
Should I go home again to remedy.
Have another camera in adjoining room which is working fine.
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Hi,
You can refer to the following instructions to troubleshoot if it is convenient for you.
What should I do if my Tapo smart device keeps losing connection or going offline?
If the problem remains, please confirm the following information.
1. The LED status on the camera when it's offline: Red/ Flashing Green/ Solid Green, etc.
2. The model number of your Wi-Fi router and your network topology, e.g., ISP Spectrum-Archer C7 router<Wireless> Tapo cam.
3. How often does the issue happen? How can you restore the connection, such as rebooting/resetting the camera?
4. When the camera is working, go to the Tapo app > camera's Device Settings > Device Info page, tap the Wi-Fi icon, and check the RSSI value. You can try to move the camera closer to the router if the RSSI value is weak(< -70 dBm).
Best Regards
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- Report Inappropriate Content
Hi,
You can refer to the following instructions to troubleshoot if it is convenient for you.
What should I do if my Tapo smart device keeps losing connection or going offline?
If the problem remains, please confirm the following information.
1. The LED status on the camera when it's offline: Red/ Flashing Green/ Solid Green, etc.
2. The model number of your Wi-Fi router and your network topology, e.g., ISP Spectrum-Archer C7 router<Wireless> Tapo cam.
3. How often does the issue happen? How can you restore the connection, such as rebooting/resetting the camera?
4. When the camera is working, go to the Tapo app > camera's Device Settings > Device Info page, tap the Wi-Fi icon, and check the RSSI value. You can try to move the camera closer to the router if the RSSI value is weak(< -70 dBm).
Best Regards
- Copy Link
- Report Inappropriate Content
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