Area detection disappears after rebbot.
Hello
I have been using my Tapo c320ws from past 7-8 months with no issues. Suddenly after a tapo app update or something the area detection keeps getting removed whenever the camera is rebooted. Tried several troubleshooting like rest the camera, uninstalling and reinstalling the app but nothing worked. Everyting works fine until the camera is rebooted.
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Hi,
1. What's your Tapo app version?
2. Please try to uninstall the Tapo app on your phone, copy the URL of the link, paste it into a browser on your phone, and click Enter to download and install the Tapo Trail app(debug app) on your phone. After that, check if the problem remains.
3. If the problem persists, please refer to the following steps to collect the app log for analysis.
1) Use the Tapo Trial app to try to reproduce the problem.
2) After the problem is reproduced, go to APP > Me > About, and click the Tapo icon 10 times on the About page (Please agree if it requests storage permission to store the logs on your phone), and the log will be imported to the mobile phone directory-TPLINK folder.
3) Click the Share button to send us the logs.
Best Regards
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Hi,
Please confirm the following information for the reported issue.
1. Do you mean the detection zones you configured on the camera's Device Settings > Detection page will be removed when the camera is rebooted?
2. What's the model number and OS version of your phone? What's the Tapo app version?
3. How do you reboot the camera? Please describe the steps you took.
Best Regards
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Hi,
1. What's your Tapo app version?
2. Please try to uninstall the Tapo app on your phone, copy the URL of the link, paste it into a browser on your phone, and click Enter to download and install the Tapo Trail app(debug app) on your phone. After that, check if the problem remains.
3. If the problem persists, please refer to the following steps to collect the app log for analysis.
1) Use the Tapo Trial app to try to reproduce the problem.
2) After the problem is reproduced, go to APP > Me > About, and click the Tapo icon 10 times on the About page (Please agree if it requests storage permission to store the logs on your phone), and the log will be imported to the mobile phone directory-TPLINK folder.
3) Click the Share button to send us the logs.
Best Regards
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@Solla-topee The tapo app version is 3.11.112
I have attached the log file from the Tapo trail app please help me the problem is still there in trail app as well.
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Hi,
I have escalated your case to our tech team, and they will contact you via email to further assist you. Please wait patiently.
Best Regards
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