C210 stopped recording to cloud

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C210 stopped recording to cloud

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C210 stopped recording to cloud
C210 stopped recording to cloud
2025-05-24 09:42:18 - last edited 2025-06-09 03:19:24
Model: Tapo C210  
Hardware Version: V2
Firmware Version: 1-45

Hi, I noticed that my camera had stopped recording to cloud a few days ago. (I use it for security being a single female living alone) 

I tried all the usual, checked its all up to date. Rebooted it several times, rebooted router, I receive notifications of movement (none of the motion settings have been changed) also checked alarm is working but Still unable to record to cloud. Live view is perfect, no issues with sound/video quality 
I've literally gone through all the settings switching them off then back on again. 
it's in my list for Tapo care (I've 5 cameras) they all work fine.

ive removed the camera from my ceiling and it's beside me. 
please help, I've been trying to fix this for hours.

thank you

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#1
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1 Accepted Solution
Re:C210 stopped recording to cloud-Solution
2025-05-26 09:13:55 - last edited 2025-06-09 03:19:24

  @TrishaH 

Hi,
You can refer to the following instructions to troubleshoot the reported issue.
Troubleshooting for cloud video recordings of Tapo Camera
 

If the problem remains, please confirm the following information.
  1. What's your TP-Link account? What's the MAC address of your Tapo C210? You can send me(@Solla-topee) the account and the MAC address via a private message.

  2. Are you finding the camera's cloud video clips on its Live View > Playback & Download > Playback > Cloud icon page? 

 

Best Regards

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#2
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Re:C210 stopped recording to cloud-Solution
2025-05-26 09:13:55 - last edited 2025-06-09 03:19:24

  @TrishaH 

Hi,
You can refer to the following instructions to troubleshoot the reported issue.
Troubleshooting for cloud video recordings of Tapo Camera
 

If the problem remains, please confirm the following information.
  1. What's your TP-Link account? What's the MAC address of your Tapo C210? You can send me(@Solla-topee) the account and the MAC address via a private message.

  2. Are you finding the camera's cloud video clips on its Live View > Playback & Download > Playback > Cloud icon page? 

 

Best Regards

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#2
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Re:C210 stopped recording to cloud
2025-06-06 13:09:59

  @Solla-topee thank you so very much. 
I've now got it fixed.

take care and have a lovely wee

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Re:C210 stopped recording to cloud
2025-06-09 03:19:08

  @TrishaH 

Hi,
Glad to hear your case is solved, and hope you can enjoy our cameras.
Best Regards

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#4
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