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Camera shows as online in the app but no live view

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Camera shows as online in the app but no live view

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Camera shows as online in the app but no live view
Camera shows as online in the app but no live view
2025-05-28 20:25:20 - last edited 2025-05-30 02:57:17
Model: Tapo C51A  
Hardware Version: V2
Firmware Version: 1.1.2

Hi,

 

just bought the C51A a few days ago and ever since setting it up, the camera seems to lose the live connection. It shows as online in the app, the LED is solid green and I receive notifications but it won't show me live footage. Once I restart the camera, I usually have live view for as long as I keep the app open but once I close the app and restart the app again it won't connect to the live view. 

 

The issue persists across all devices where I try to pull up the footage (phone, tablet, Amazon Echo).

 

The 3 other cameras on site don't have this issue.

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#1
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1 Accepted Solution
Re:Camera shows as online in the app but no live view-Solution
2025-05-29 11:15:23 - last edited 2025-05-30 02:57:17

  @Yestoertchen 

Hi,
You can refer to the instructions below to troubleshoot the reported issue.
What should I do if I can't view the Tapo camera?
 

Please confirm the following information if the problem remains.
  1. List the troubleshooting you did and the results.
  2. What's the model number and OS version of your phone? What's the Tapo app version?

 

Best Regards

>> What to do if the Detection feature is not working on the TP-Link Camera. >> Enhance Video Clarity: Troubleshooting Tips for Improving Camera Video Quality. >> General questions about the TP-Link camera's Pan & Tilt feature.
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#2
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3 Reply
Re:Camera shows as online in the app but no live view-Solution
2025-05-29 11:15:23 - last edited 2025-05-30 02:57:17

  @Yestoertchen 

Hi,
You can refer to the instructions below to troubleshoot the reported issue.
What should I do if I can't view the Tapo camera?
 

Please confirm the following information if the problem remains.
  1. List the troubleshooting you did and the results.
  2. What's the model number and OS version of your phone? What's the Tapo app version?

 

Best Regards

>> What to do if the Detection feature is not working on the TP-Link Camera. >> Enhance Video Clarity: Troubleshooting Tips for Improving Camera Video Quality. >> General questions about the TP-Link camera's Pan & Tilt feature.
Recommended Solution
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  1  
#2
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Re:Camera shows as online in the app but no live view
2025-05-29 16:06:02

  @Solla-topee 

 

Thank you for the linked article. Changing Router settings as suggested in the FAQ did resolve the issue. 

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#3
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Re:Camera shows as online in the app but no live view
2025-05-30 02:58:03

  @Yestoertchen Hi, it's glad to hear your case is solved. smiley

>> What to do if the Detection feature is not working on the TP-Link Camera. >> Enhance Video Clarity: Troubleshooting Tips for Improving Camera Video Quality. >> General questions about the TP-Link camera's Pan & Tilt feature.
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#4
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