Camera shows as online in the app but no live view

Yestoertchen

2025-05-28 20:25:20 - last edited 2025-05-30 02:57:17

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Registered: 2025-05-28

Camera shows as online in the app but no live view

2025-05-28 20:25:20 - last edited 2025-05-30 02:57:17

Model: Tapo C51A

Hardware Version: V2

Firmware Version: 1.1.2

Hi,

just bought the C51A a few days ago and ever since setting it up, the camera seems to lose the live connection. It shows as online in the app, the LED is solid green and I receive notifications but it won't show me live footage. Once I restart the camera, I usually have live view for as long as I keep the app open but once I close the app and restart the app again it won't connect to the live view.

The issue persists across all devices where I try to pull up the footage (phone, tablet, Amazon Echo).

The 3 other cameras on site don't have this issue.

1 Accepted Solution

Solla-topee

2025-05-29 11:15:23 - last edited 2025-05-30 02:57:17

Posts: 16723

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Registered: 2020-05-19

Re:Camera shows as online in the app but no live view-Solution

2025-05-29 11:15:23 - last edited 2025-05-30 02:57:17

@Yestoertchen

Hi,
You can refer to the instructions below to troubleshoot the reported issue.
What should I do if I can't view the Tapo camera?

Please confirm the following information if the problem remains.
1. List the troubleshooting you did and the results.
2. What's the model number and OS version of your phone? What's the Tapo app version?

Best Regards

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Camera shows as online in the app but no live view

Camera shows as online in the app but no live view

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