Tapo smart cameras
These Tapo cameras are frustrating. When it is online we can do lots of maintenance via our phone. But problem is it goes offline quite often, and there is no way we can reboot or do anything else, except to delete the camera. When we are out of the house how on earth are we going to reboot the camera. Unless there is an auto reboot feature built into the camera itself.
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Hi,
1. Please go to the Tapo app > Camera's Device Settings > Reboot Camera page to enable the Auto Reboot feature and check if it helps.
2. You can refer to the following instructions to troubleshoot if the camera keeps going offline.
What should I do if my Tapo smart device keeps losing connection or going Offline?
Please confirm the following information if the problem remains.
1. Led status on the camera when it's offline: Red/ Flashing Green/ Solid Green, etc.
2. The model number of your Wi-Fi router and your network topology, e.g. ISP Spectrum-Archer C7 router<Wireless> Tapo device
3. How often does the issue happen?
4. Do you have a problem when your phone connects to the same Wi-Fi as the camera?
Best regards
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Hi,
1. Please go to the Tapo app > Camera's Device Settings > Reboot Camera page to enable the Auto Reboot feature and check if it helps.
2. You can refer to the following instructions to troubleshoot if the camera keeps going offline.
What should I do if my Tapo smart device keeps losing connection or going Offline?
Please confirm the following information if the problem remains.
1. Led status on the camera when it's offline: Red/ Flashing Green/ Solid Green, etc.
2. The model number of your Wi-Fi router and your network topology, e.g. ISP Spectrum-Archer C7 router<Wireless> Tapo device
3. How often does the issue happen?
4. Do you have a problem when your phone connects to the same Wi-Fi as the camera?
Best regards
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- Report Inappropriate Content
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