Tapo Camera Playback & Downloads Snapshots

Tapo Camera Playback & Downloads Snapshots

Tapo Camera Playback & Downloads Snapshots
Tapo Camera Playback & Downloads Snapshots
2025-06-18 20:03:34 - last edited 2025-07-11 02:29:28
Model: Tapo C310  
Hardware Version: V2
Firmware Version: 1.4.3

Has anyone else had problems with the playback and download snapshots being incorrect, the little snapshot preview images are completely incorrect. As you can see I've clicked on one that shows a car missing from the video but when I click to view the video the car is in fact there. 

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#1
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1 Accepted Solution
Re:Tapo Camera Playback & Downloads Snapshots-Solution
2025-07-11 02:28:57 - last edited 2025-07-11 02:29:28

  @Ian57301 @raven1991 

 

Hi,
We have new firmware for the Tapo C310 V2 regarding the reported phenomenon. You can email us with the subject line "[Forum ID 826532] + Tapo C310 V2, Playback & Downloads Snapshots" and provide the following information if you would like to try the firmware.
  1. The MAC address of the camera
  2. A screenshot of the camera's Playback & Download > Playback page that shows the reported phenomenon.

 

Before the Upgrade:
(1) Please be sure you have read the
Beta Test Agreement before upgrading the Pre-release firmware!
(2)
How to update the firmware of the Tapo devices on the Tapo App
(3) Firmware downgrade is not supported. When a new official version is released, updating it will overwrite the beta version.

 

Best Regards

Recommended Solution
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#5
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4 Reply
Re:Tapo Camera Playback & Downloads Snapshots
2025-06-19 09:26:22

  @raven1991 

Hi,
Please confirm the following information for the reported issue.
  1. Send me(@Solla-topee) the camera's MAC address via a private message.

  2. Refer to the following instructions to collect the camera log, and reply to me if you have it.
  How to get the log of Tapo Camera

Best Regards

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#2
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Re:Tapo Camera Playback & Downloads Snapshots
2025-07-01 08:12:20

  @raven1991 

 

hello have you solved the issue.

I have the same problem.

 

Thanks

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#3
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Re:Tapo Camera Playback & Downloads Snapshots
2025-07-01 08:51:31

  @Ian57301 

 

They've sent me a diagnostic firmware.

But the issue still remains.

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#4
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Re:Tapo Camera Playback & Downloads Snapshots-Solution
2025-07-11 02:28:57 - last edited 2025-07-11 02:29:28

  @Ian57301 @raven1991 

 

Hi,
We have new firmware for the Tapo C310 V2 regarding the reported phenomenon. You can email us with the subject line "[Forum ID 826532] + Tapo C310 V2, Playback & Downloads Snapshots" and provide the following information if you would like to try the firmware.
  1. The MAC address of the camera
  2. A screenshot of the camera's Playback & Download > Playback page that shows the reported phenomenon.

 

Before the Upgrade:
(1) Please be sure you have read the
Beta Test Agreement before upgrading the Pre-release firmware!
(2)
How to update the firmware of the Tapo devices on the Tapo App
(3) Firmware downgrade is not supported. When a new official version is released, updating it will overwrite the beta version.

 

Best Regards

Recommended Solution
  1  
  1  
#5
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