C510W not returning to viewpoint
C510W not returning to viewpoint
Hi,
My camera has been working just fine until recently. I've always had a viewpoint set looking down at my driveway and motion tracking enabled. The camera has always returned to the viewpoint after tracking an object.
The last 2 weeks though, when motion tracking has been on, the camera moves from its set viewpoint to track a moving object, but then when it returns to the viewpoint position it goes back to a position looking straight ahead and not to where the viewpoint is set.
Weirdly as well, with tracking off, and the camera set to the viewpoint, randomly it will just track an object and go back to its wrong position looking straight ahead.
I've tried following some suggestions like turning on tracking after it's pointing at the viewpoint and factory resetting it.
Anyone else experiencing the same?
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Hi,
Please confirm the following information about the reported issue.
1. Please send us both pictures of the live view page when the camera is at the viewpoint position and the position looking straight ahead.
You can upload the pictures to your cloud server (such as Google Drive), generate a download link, and send it to me (@Solla-topee) via a private message.
2. Does the problem happen every time after the motion tracking? Approximately how many times a day does your camera trigger detection?
3. On the camera's Device Settings > Detection page, check the enabled detection types and the sensitivity values.
4. Please go to the Tapo app > Smart tab to check if any automation entries are configured for your camera. If so, disable them for a try.
Best Regards
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Hi,
Please confirm the following information about the reported issue.
1. Please send us both pictures of the live view page when the camera is at the viewpoint position and the position looking straight ahead.
You can upload the pictures to your cloud server (such as Google Drive), generate a download link, and send it to me (@Solla-topee) via a private message.
2. Does the problem happen every time after the motion tracking? Approximately how many times a day does your camera trigger detection?
3. On the camera's Device Settings > Detection page, check the enabled detection types and the sensitivity values.
4. Please go to the Tapo app > Smart tab to check if any automation entries are configured for your camera. If so, disable them for a try.
Best Regards
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Hi, thanks for replying. I'll send you a link to my Google drive share.
In there is a pic of the viewpoint as I set it, with the camera looking down at the drive. A video of my car leaving, which is when the camera didn't start returning to the viewpoint, and a picture of it's current resting position.
I enabled motion tracking again this morning. It was working fine, tracking any movement in the detection zone I set, and returning back to its viewpoint position.
It then tracked my car leaving the drive at 10:43, where by it then remained in the last tracking psotition, and has returned to that position after every tracking moment since.
If I return it back to the viewpoint position, it'll return there for a while, before eventually going back to the central position.
At the moment it's tracking more than 50 things a day, as when the camera is pointing straight ahead it's picking up all the road traffic, as when it's looking at the viewpoint the detection zone is only my drive and the pavement, but where it is it picks up everything.
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Hi,
Thank you for the information. In this situation, please refer to the instructions below to collect the camera log and send it to us for further analysis.
How to get the log of Tapo Camera
Please also send me (@Solla-topee) your camera's MAC address via a private message.
Best Regards
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It's taken most of the day, but the camera has finally started resting in the wrong place. I've started the log and will upload it once the issue reoccurs.
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@Antswitha4 Thank you for your attempt and cooperation~
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Hi,
Sorry its taken a while. Since enabling logging the camera has been working fine, until yesterday around 4pm. The camera stopped returning to the viewpoint, and has only stopped in it's default position since.
I've sent you the log file.
Anthony
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Hi,
I have escalated your case to our tech team, and they will contact you via email to further assist you. Please wait patiently.
Best Regards
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