Random disconnect on cams
I got 3 sets of c70 cam.1 set of c225 and 1 c200 place across my apartment.all was working ok but once in a while all the cam simultanously got disconnected rhe same timing and connect will not recover until i switch off then on again.anyone encounter this ..all my wifi was working ok
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Hi,
If all of the cameras disconnect simultaneously, it's more likely related to the network settings. You can refer to the instructions below to check and improve the network connection for better performance.
How to check and improve the network connection stability of Tapo&Kasa smart devices
If the same phenomenon persists, please confirm the following information for further analysis.
1. Please describe your network diagram, such as the internet -- wireless router )))((( cameras, phones, etc.
2. What's the model number of your router? Are your cameras connected to the router's Wi-Fi directly rather than an AP/RE？
3. What's the LED status on the cameras when they lose connection?
4. How often does the disconnect phenomenon occur?
Best Regards
- Copy Link
- Report Inappropriate Content
Hi,
If all of the cameras disconnect simultaneously, it's more likely related to the network settings. You can refer to the instructions below to check and improve the network connection for better performance.
How to check and improve the network connection stability of Tapo&Kasa smart devices
If the same phenomenon persists, please confirm the following information for further analysis.
1. Please describe your network diagram, such as the internet -- wireless router )))((( cameras, phones, etc.
2. What's the model number of your router? Are your cameras connected to the router's Wi-Fi directly rather than an AP/RE？
3. What's the LED status on the cameras when they lose connection?
4. How often does the disconnect phenomenon occur?
Best Regards
- Copy Link
- Report Inappropriate Content
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