Can’t connect C425 cameras to H500
I have these C425 cameras connected to the same Deco mesh IoT network as H500, but I cannot connect them due to "Not on the same network" error when trying to add existing devices.
Is there a way to resolve this issue
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Thank you for the response. I figured out the problem and it was totally my own fault. I had used the Deco isolation feature for the cameras but had forgotten the whole thing. Therefore the H500 hub could not communicate with the cameras. 🤦
I now isolated the hub as well, and everything works as expected. Also when using the Deco IoT network.
Apologies for the inconvenience!
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Please verify the the same error occurs when configuring through both paths: camera settings and hub settings. [Guide] How to Store Tapo Camera or Doorbell's Videos to a Tapo Smart Hub
Check the result is the same when Try to connect the camera to the main wifi, see if that works. Wire the H500 to a satellite Deco and try to do the setup again.
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Thank you for the response. I figured out the problem and it was totally my own fault. I had used the Deco isolation feature for the cameras but had forgotten the whole thing. Therefore the H500 hub could not communicate with the cameras. 🤦
I now isolated the hub as well, and everything works as expected. Also when using the Deco IoT network.
Apologies for the inconvenience!
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- Report Inappropriate Content
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- Report Inappropriate Content
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