Live video feed works flawless but video recording has cut outs

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Live video feed works flawless but video recording has cut outs

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Live video feed works flawless but video recording has cut outs
Live video feed works flawless but video recording has cut outs
2025-07-17 08:21:39
Model: Tapo C560WS  
Hardware Version: V1
Firmware Version: 1.0.8 build 250508 Rel. 60965n

Hi,

 

I just installed the camera outside, distance to Asus gs-ax3000 router is about 6m, one wall with windows in between with RSSI -50.

 

Camera works fine, tracking, and detection enabled etc. Live feed works quite flawless, sometimes when the camera moves there is a very small hickup in the video. But if you review the recording, there might be multiple seconds cutout with the video but the audio is still running, so for some reason it's cutting out the video but not the audio. Very annoying when you review the recordings and the detected people are teleporting.

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Re:Live video feed works flawless but video recording has cut outs
2025-07-18 03:39:59

  @JuhaKK 

Hi,
Please confirm the following information for the reported phenomenon.

 

1. Are the video recordings stored on the SD card inserted into the camera or our cloud server?

2. Please ensure the Tapo app is up to date, and check if the video recording has cutouts after downloading to your phone.

3. You can connect the camera to your router with an Ethernet cable if possible, and then check if you can play the video recordings smoothly.

 

Best Regards

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