"Request for Technical Improvement in C211 Camera Detection Function"

"Request for Technical Improvement in C211 Camera Detection Function"

"Request for Technical Improvement in C211 Camera Detection Function"
"Request for Technical Improvement in C211 Camera Detection Function"
2025-07-21 07:19:00 - last edited 2025-07-21 07:36:35
Model: Tapo C211  
Hardware Version: V3
Firmware Version: 1.1.3

"Topo technical team is requested to take measures to improve the detection of C 211 camera, it does not detect properly even during day time then what can be expected from it at night.I am sharing a footage with you in which you can see that a person is passing in front of the camera but the camera is not recognizing him as a person.After that the person again comes out of the front of the room, he also stands in front of the camera for about one and a half minutes but the camera does not want to consider him as a person.You tell me, when it is not able to detect a person visible in clear image during day time then it is useless to have any expectations from it during night time.I have seen this many times when it does not detect any person.I tried every possible way to make it better but unfortunately this camera remains in the same useless condition. I think the Tapo technical team needs to pay a lot of attention to this" People keep passing in front of the camera but the camera is unable to identify whether it is a human being or an object.

 

VIDEO FOOTAGE- https://drive.google.com/file/d/1H6i6tOL6ZvziW3x1lkGclWsD5unuVSFX/view?usp=sharing

 

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#1
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5 Reply
Re:"Request for Technical Improvement in C211 Camera Detection Function"
2025-07-22 07:17:33

  @AVNISH 

Hi,
Regarding the detection feature issue you reported with the Tapo C211, I have previously forwarded your concerns to our support team for analysis. We recommend that you refrain from posting repeatedly in the community, and if you require further assistance with the camera's detection feature, please feel free to contact our support team directly via email (TKID250638148). They will follow up on your case to assist you. 
Best Regards

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#2
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Re:"Request for Technical Improvement in C211 Camera Detection Function"
2025-07-26 06:41:33
I had placed this request on the 21st but till now no mail has been found, no solution has been found. I am placing one more footage in front of you, by seeing which you can understand what is the condition of this room, forget about the night time, it is not able to catch a human being even during the day.
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#3
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Re:"Request for Technical Improvement in C211 Camera Detection Function"
2025-07-28 07:06:08

  @AVNISH 

Hi,
I have forwarded your information to our support team and have informed them to contact you soon. Please wait patiently. 

You can also reply to them directly via email if you have further questions.
Best Regards

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#4
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Re:"Request for Technical Improvement in C211 Camera Detection Function"
2025-07-28 07:35:53 - last edited 2025-07-28 07:40:14

  @Solla-topee Has anyone contacted me yet, can you tell me how long it will take for the team to contact me. 

Is there no one in the technical team of Topo who can solve the problem of wrong person detection? Leave alone night, it is not able to identify a person properly even during the day.

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#5
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Re:"Request for Technical Improvement in C211 Camera Detection Function"
2025-07-30 05:41:15

  @AVNISH 

Hi,
The phenomenon you've reported is not solely related to the camera itself; it also involves factors such as the camera's installation location and the surrounding environment. Simply adjusting the settings on the camera may not be sufficient to resolve the problem. For example, the Tapo C211 is an indoor camera; using it outdoors and installing it in a high position may affect its detection effect.


Our support team has already replied to you, and we encourage you to refer to their recommendations for further assistance.


Best Regards

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#6
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