H500 - SSD Problem
H500 - SSD Problem
Hello,
after some time, the H500 does not record anymore and the Harddisk is after a soft reboot not recognized anymore.
only after complete power on and off, it will work for some days again.
how can I diagnose this? I can kot find a way to get the log files for the H500
thanks and best regards
Florian
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What hard disk do you use? We have a beta firmware that improves compatibility between the H500 and the hard drive. If you're interested in trying it out, send me a private message with the Mac address of your Tapo H500.
▷ Tapo H500 Performance Optimizations: Cannot Access Storage, Facial Recognition Error
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What hard disk do you use? We have a beta firmware that improves compatibility between the H500 and the hard drive. If you're interested in trying it out, send me a private message with the Mac address of your Tapo H500.
▷ Tapo H500 Performance Optimizations: Cannot Access Storage, Facial Recognition Error
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@Wayne-TP Hi and thanks for your answer.
I am using a Samsung EVO 870 SSD with 1TB
Sure I am interested to try out the beta, I send you a private message
best regards
Florian
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Beta firmware 1.2.0 Build 20250528 rel.41278 has been sent to your device. You may check it later in the Tapo app and perform the update.
Before the Upgrade:
(1) Please be sure you have read the Beta Test Agreement before upgrading the Pre-release firmware!
(2) How to update the firmware of the Tapo devices on the Tapo App
(3) Firmware downgrade is not supported. When a new official version is released, updating it will overwrite the beta version.
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Hi Wayne! I'm experiencing similar issues with HDD disks. The device identifies the disk and formats it correctly. However, detection and AI features seem disabled I've tried reseting H500 and camera, restarting... and 2 different HDD devices. Toshiba and Seagate. However, when I remove the hard disk and leave the base with the original integrated memory, it works again with no issues.
Is there any known incompatibility with HDD? Should I use a newer SSD? Another thing I've noticed is that with a HDD installed the base gets really hot. Not sure if it could affect H500 electronics on the long term...
Thank you very much!
Aitor.
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Hi Wayne,
I am using the Beta firmware since yesterday. The H500 stopped after about 24h again to record.
there is no error message, just no recording.
I restarted the Hub and the SSD was not found anymore. After some minutes powered off, and start again, the SSD showed up again.
I also noticed the temperature is quite high, I installed the Harddisk now without the tray and the cover open. Let's see if this changes something.
I also noticed the indicated temperature and Harddisk uptime is not correct. The temperature showed always exactly 30 degrees and no uptime. After today's reboot, I get a reading of exactly 40 degrees and a uptime of 17d2h.
Is the uptime a useage time of the SSD? Could be that I use it since 17days...
Are there not any logs to read?
definetly I would wish that my Hub throw an error if the recording stops. But it say it's all okay and the SSD is in a good health.
thabks for your support and let me know if I can support with more information if you need.
best regards
Florian
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What's the model of your SSD? To assist with this case, a specialist will help to follow it up through email. Please check your inbox later to confirm.
If the email you used to register for the TP-Link community is not your contact email or you cannot access it, please send me your contact email through private message.
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Hi Wayne,
thank you! I am waiting for the mail.
i am using the EVO 870 SSD with 1TB
beat regards
Florian
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@Wayne-TP HI Wayne,
I am having similar issue.
I have been provided with 1.3.1 Build 20250729 rel.74558 - rebooted, and try to format and it comes up with error. It loads to 50% format and then just errors, but yet the H500 detects that there is a HDD there.
It was working upon set-up and had no issues, and now just cannot seem to use it.
I am using Seagate BarraCuda 4TB ST4000LM024
I have rebooted via the app, unplugged physically and waited before powering up. As well as trying to format by the app.
Any suggestions?
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Snuggsy06 wrote
@Wayne-TP HI Wayne,
I am having similar issue.
I have been provided with 1.3.1 Build 20250729 rel.74558 - rebooted, and try to format and it comes up with error. It loads to 50% format and then just errors, but yet the H500 detects that there is a HDD there.
It was working upon set-up and had no issues, and now just cannot seem to use it.
I am using Seagate BarraCuda 4TB ST4000LM024
I have rebooted via the app, unplugged physically and waited before powering up. As well as trying to format by the app.
Any suggestions?
To assist with this case, a specialist will help to follow it up through email. Please check your inbox later to confirm.
If the email you used to register for the TP-Link community is not your contact email or you cannot access it, please send me your contact email through private message.
Edit: According to the support agent, it appears that you have already emailed us. In this case, you may continue the discussion with them through the email.
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Adding to this thread.
soft reboot through app caused my HDD not to initialize.
This was a 2TB Toshiba Hard drive.
Unplugging and plugging back in the H500 brings it back to life. Seems to be a fw bug at this point. I was worried the drive bit the bullet at first.
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