Firmware update of Tapo C225 v2
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Hi,
I have 4 cameras Tapo C225 v2 (bought at the same time). Recently two of them downloaded a new firmware v1.1,1. Strangely the two others still use the previous version v1.1.0. Using the app, I checked if there is any new firmware but the answer is always negative.
I'm wondering why two of my cameras cannot be upgraded with the new firmware.
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Hi,
Since the new firmware version (v1.1.1) for the Tapo C225 V2 is being rolled out gradually, it's normal that some of the cameras can't detect the new firmware. We recommend being patient as the latest firmware will eventually be pushed to your cameras.
Best Regards
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Hi,
Since the new firmware version (v1.1.1) for the Tapo C225 V2 is being rolled out gradually, it's normal that some of the cameras can't detect the new firmware. We recommend being patient as the latest firmware will eventually be pushed to your cameras.
Best Regards
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I'm eager to get the new firmware as I hope it may fix one issue I'm currently experiencing: my C225s randomly go offline with a flashing blue led as if there were updating the firmware. The only solution is to restart or reinstall the cameras. I've got as well two C520WS V2 (firmware v1.1.1) that do not show this problem.
It's not an issue with my WIFI network because I had previously 4 Eufy 2K pan&tilt cameras at the exact same locations as the C225 and had never experienced any problem. Some days ago I activated the diagnostics on all the cameras waiting for one of them going offline. I got the following error in the log:
<4>2025-07-27 15:55:27[tpssl][94425.016]domain: aps1-device-cloudgateway,iot,i,tplinknbu,com DNS failed, error_type: 1006.
<2>2025-07-27 15:55:27[CloudIot]MQTT conn err: 1006.
<2>2025-07-27 15:55:27[CloudIot]MQTT event 4 err, stas 0
<4>2025-07-27 15:55:37[tpssl][94435.025]domain:aps1-device-cloudgateway,iot,i,tplinknbu,com idle --> dns query.
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Hi,
You can refer to the following instructions to troubleshoot if your Tapo camera keeps losing connection.
What should I do if my Tapo smart device keeps losing connection or going offline?
If the camera has the same behavior, please confirm the following information.
1. When the camera is working, please go to its Device Settings > Device Info page, tap the Wi-Fi icon, and check the RSSI value.
2. What's the model number of your router? Are your Tapo C225 connected to your router's Wi-Fi directly rather than connected to an AP/RE in between?
3. Are there any obstacles between the camera and the router?
4. How often does the offline behavior occur?
Best Regards
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RSSI values are: -43dB, -55dB, -41dB and -65dB.
My router is the default Sagem router provided by Orange (internet provider) with the Livebox 7.
My house has 3 floors so I have two WIFI Access points, but one of the camera is in the same room as the router without any obstacle.
Randomly I've got one or two cameras going offline every two weeks.
As explained, I had previously 4 Eufy 2K pan&tilt cameras at the exact same locations working reliabily. I've got also two C520WS outside (RSSI -44dB and -45dB) connected through one of the Acces Points. They work reliabily, so there is definitively something wrong with the C225.
By the way I was notified today for the firmware update v1.1.1 of the two remaining C225 cameras.
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Hi,
You can update the firmware of the Tapo C225 to the latest version, and then test if the four cameras will work stably.
If they have the same behavior, please confirm the following information for further assistance.
1. Please refer to the instructions below to collect the camera log.
How to get the log of Tapo Camera
2. When a camera displays an offline status, please check if it is connected to the router or AP. What's the model number of the AP? Is the AP connected to your router by an Ethernet cable?
Best Regards
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Despite the firmware update, today I experienced the issue once again with one of my cameras. The problem occured this morning (during the past days, I've been checking the status of my cameras several times per day).
I've got the log of the camera but I cannot attach the file to this message. I've got an error message "failed to upload", even if I reduce the size by keeping only today's traces. If I copy & paste today's traces in my message, I cannot post. I've got the error that my message's title or content contains illegal external links.
My Access Points are the WIFI 6 access points provided by my internet provider Orange. They are all connected with an ethernet cable. The camera that failed today is directly connected to the router.
I have to say that I'm extremely disappointed by the quality. I never had any issue with my Eufy cameras at the exact same locations and the same WIFI configuration. I regret to have swapped to indoor Tapo cameras when I installed my two outdoor cameras. For the sake of simplification, I wanted to only have one single provider, instead of having a mix of Eufy/Tapo cameras. Obviously I made the wrong choice.
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I finally manage to copy & paste today's traces:
<4>2025-08-07 00:00:00[STM]vod_status(0) plan_type(3) disk_status(2) len_mask(1) full_status(0)
<4>2025-08-07 00:00:00[STM]record_plan new rec type:(motion)
<4>2025-08-07 00:00:00[HUB_STORAGE]rec_type:3
<4>2025-08-07 00:00:00[STREAM_COMMON]stream_type:01
<4>2025-08-07 00:00:00[TapoCare]record switch 1
(1293)20250807 00:00:33
<6>2025-08-07 04:27:30[KERNEL] [ssv_cfg80211_scan][412]
<6>2025-08-07 04:27:30[KERNEL] cmd fc4a3091: tkn[13] flags:0008 result: -4 cmd:4096-SCANU_START_REQ - reqcfm( 0-none)
<6>2025-08-07 04:27:30[KERNEL] br-wan: received packet on wlan0 with own address as source address (addr:b0:19:21:87:00:b4, vlan:0)
<6>2025-08-07 04:27:30[KERNEL] br-wan: received packet on wlan0 with own address as source address (addr:b0:19:21:87:00:b4, vlan:0)
<6>2025-08-07 04:27:31[KERNEL] [ssv_cfg80211_del_key][549]
<6>2025-08-07 04:27:31[KERNEL] cmd 02824817: tkn[14] flags:001a result: -4 cmd: 38-MM_KEY_DEL_REQ - reqcfm( 39-MM_KEY_DEL_CFM)
<6>2025-08-07 04:27:31[KERNEL] [ssv_cfg80211_del_key][549]
<6>2025-08-07 04:27:31[KERNEL] cmd bc1eef87: tkn[15] flags:001a result: -4 cmd: 38-MM_KEY_DEL_REQ - reqcfm( 39-MM_KEY_DEL_CFM)
<6>2025-08-07 04:27:31[KERNEL] [ssv_cfg80211_del_key][549]
<6>2025-08-07 04:27:31[KERNEL] cmd 02824817: tkn[16] flags:001a result: -4 cmd: 38-MM_KEY_DEL_REQ - reqcfm( 39-MM_KEY_DEL_CFM)
<6>2025-08-07 04:27:31[KERNEL] [ssv_cfg80211_del_key][549]
<6>2025-08-07 04:27:31[KERNEL] br-wan: port 2(wlan0) entered disabled state
<6>2025-08-07 04:27:31[KERNEL] [ssv_cfg80211_connect][601]
<6>2025-08-07 04:27:31[KERNEL] need port control=1
<6>2025-08-07 04:27:31[KERNEL] cmd 448ec8a2: tkn[17] flags:001a result: -4 cmd:6144-SM_CONNECT_REQ - reqcfm(6145-SM_CONNECT_CFM)
(1294)20250807 04:27:33
<6>2025-08-07 04:27:34[KERNEL] ===== rxreord delete: 1 =====
<6>2025-08-07 04:27:34[KERNEL] [ssv_rx_sm_disconnect_ind][778] ssv_vif->sta.ap->sta_idx = 1
<6>2025-08-07 04:27:34[KERNEL] disconnect reason code = 12
<4>2025-08-07 04:27:31[WLAN]WLAN STA STATUS[2].
<4>2025-08-07 04:27:31[LINK_LOCAL]stop link local
<4>2025-08-07 04:27:31[SNTPC]link_status change to :2
<4>2025-08-07 04:27:31[CloudIot]dev offline: 1
<4>2025-08-07 04:27:31[RTSP]config changes rtsp_reload
<4>2025-08-07 04:27:31[TapoCare]clear reupload timer.
<4>2025-08-07 04:27:31[UPNPC]reload over
<4>2025-08-07 04:27:31[HTTP]config changes http_reload
<4>2025-08-07 04:27:31[HK]link down! waiting DHCP or LINKLOCAL
<4>2025-08-07 04:27:31[MDNS]Switch mDNS suppress to True
<4>2025-08-07 04:27:37[NIFC]link down timeout!
<4>2025-08-07 04:27:37[NIFC]Link status: LINK_LINKING_UP -> LINK_DOWN
<4>2025-08-07 04:27:37[NIFC]IP: *********, mask: 0.0.0.0, gateway: 0.0.0.0, DNS: 0.0.0.0, 0.0.0.0
<4>2025-08-07 04:27:37[SNTPC]link_status change to :0
<4>2025-08-07 04:27:37[CloudIot]dev offline: 1
<4>2025-08-07 04:27:37[RTSP]config changes rtsp_reload
<4>2025-08-07 04:27:37[TapoCare]clear reupload timer.
<4>2025-08-07 04:27:37[UPNPC]reload over
<4>2025-08-07 04:27:37[HTTP]config changes http_reload
Then the error message as shown in the post #4 is repeated over and over again.
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Hi,
You mentioned that restarting the camera will restore the camera's connection. Please go to the Tapo app > camera's Device Settings > Reboot page, enable the Auto Reboot feature, and check if it helps.
Best Regards
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I tried. Unfortunately the camera is once again offline today. So a regular reboot at night doesn't help.
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Hi,
I have escalated your case to our tech team, and they will contact you via email to further assist you. Please wait patiently.
Btw, if you have collected a camera's log, please send the log file to our tech team via email later.
Best Regards
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