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Tapo c510 was offline and then removed from the app

Tapo c510 was offline and then removed from the app

Tapo c510 was offline and then removed from the app
Tapo c510 was offline and then removed from the app
2025-07-28 08:48:09 - last edited 2025-07-31 11:53:16
Tags: #Device Connectivity
Model: Tapo C510W  
Hardware Version:
Firmware Version:

I have this particular camera in my summer home and after 1 day of being offline due to no internet the app deleted it as a device and I can't find it anywhere. The problem is the summer house that the device is located at is too far away and I can't physically get to in order reconnect it to the app. Is there anything else I can do? Is this problem common? It's happened to me before with smart plugs.

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Re:Tapo c510 was offline and then removed from the app-Solution
2025-07-29 11:22:38 - last edited 2025-07-31 11:53:16

  @NickAki 

Hi,
1. If the camera disappears from the Tapo app and it's located far away from you, it's unable to do anything now. You can factory reset the camera and reconfigure it when you are near it. Make sure you can control it remotely, and then test if it will work fine later.

 

2. Is it possible that you or a family member accidentally removed the camera from the Tapo app? To further investigate this phenomenon, please provide the following information: 
  1) The MAC address of your camera. You can send it to me (@Solla-topee) via a private message.
  2) The date and time when the camera disappeared from the app, along with your time zone.

 

Best Regards

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> What should I do if my Tapo camera triggers false detection? >> Enhance Your Tapo App Experience: Introduction to Several Practical Features
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Re:Tapo c510 was offline and then removed from the app-Solution
2025-07-29 11:22:38 - last edited 2025-07-31 11:53:16

  @NickAki 

Hi,
1. If the camera disappears from the Tapo app and it's located far away from you, it's unable to do anything now. You can factory reset the camera and reconfigure it when you are near it. Make sure you can control it remotely, and then test if it will work fine later.

 

2. Is it possible that you or a family member accidentally removed the camera from the Tapo app? To further investigate this phenomenon, please provide the following information: 
  1) The MAC address of your camera. You can send it to me (@Solla-topee) via a private message.
  2) The date and time when the camera disappeared from the app, along with your time zone.

 

Best Regards

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> What should I do if my Tapo camera triggers false detection? >> Enhance Your Tapo App Experience: Introduction to Several Practical Features
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