C410 Camera Suddenly Stopped Working

Gandalfssleeve

2025-08-08 16:35:24 - last edited 2025-08-29 11:38:05

Posts: 1

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2025-08-08

C410 Camera Suddenly Stopped Working

2025-08-08 16:35:24 - last edited 2025-08-29 11:38:05

Tags: #Device Connectivity #Solar Panel

Model: Tapo C410 KIT

Hardware Version: V20

Firmware Version:

Hi, got a C410 outdoor camera with solar charging. Worked fine for a couple of weeks and then suddenly nothing. Shows as offline on the app, doesn't reset (no flashing lights or any lights at all). Have tried charging via plug but still nothing. It's covered by the solar panel against the elements and nothing on the casing looks like water has seeped in. At a loss as to what's occurred here! Has anyone had similar issues?

1 Accepted Solution

Solla-topee

2025-08-11 06:43:17 - last edited 2025-08-29 11:38:05

Posts: 17077

Helpful: 2989

Solutions: 3483

Stories: 8

Registered: 2020-05-19

Re:C410 Camera Suddenly Stopped Working-Solution

2025-08-11 06:43:17 - last edited 2025-08-29 11:38:05

@Gandalfssleeve

Hi,
Please refer to the instructions below to ensure that the camera is connected to the solar panel with the proper Waterproof Gasket.
How to connect Tapo Solar Panel to compatible Tapo devices with a proper Waterproof Gasket

If the solar panel is connected to the camera properly, please press and hold the reset button on the camera for 10 seconds to perform a factory reset. If the camera does not respond to the reset operation, you may contact your retailer or our local team to check if the camera is under warranty.

Best Regards

>> What to do if the Detection feature is not working on the TP-Link Camera. >> Enhance Video Clarity: Troubleshooting Tips for Improving Camera Video Quality. >> General questions about the TP-Link camera's Pan & Tilt feature.

C410 Camera Suddenly Stopped Working

C410 Camera Suddenly Stopped Working

Information

Voters 0

Tags