Tapo C520WS turns away from the detected motion.

Tapo_C520_User

2025-08-16 05:47:22 - last edited Friday

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Registered: 2025-08-16

Tapo C520WS turns away from the detected motion.

2025-08-16 05:47:22 - last edited Friday

Tags: #Motion Detection #AI Detection

Model: Tapo C520WS

Hardware Version: V2

Firmware Version: 1.1.2

The Camera moves away from the detected motion since the last update, whenever I walk towards it, it starts moving side by side and not focused on me, and when it detects motion nearby my gate, it turns towards the wall. It even detects motion when leaves of the tree sway in breeze and turns towards it.

I have kept only human detection ON, rest everything is switched off. Please help solve the problem.

1 Accepted Solution

Solla-topee

2025-08-18 09:16:08 - last edited Friday

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Registered: 2020-05-19

Re:Tapo C520WS turns away from the detected motion.-Solution

2025-08-18 09:16:08 - last edited Friday

@Tapo_C520_User

Hi,
Please confirm the following information for the reported phenomenon.

1. If only the Person Detection is enabled, please check its sensitivity value and send us a screenshot of the detection zone.
2. Could you please send us a video showing the reported phenomenon? You can upload the video and screenshot to your cloud server (such as Google Drive), generate a download link, and send it to me (@Solla-topee) via a private message.

Best Regards

>> What to do if the Detection feature is not working on the TP-Link Camera. >> Enhance Video Clarity: Troubleshooting Tips for Improving Camera Video Quality. >> General questions about the TP-Link camera's Pan & Tilt feature.

Tapo C520WS turns away from the detected motion.

Tapo C520WS turns away from the detected motion.

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