C260 H264 Codec
Hello,
While i'm research Tapo C260 on website Specifications - Tapo C260 | Pan/Tilt AI Home Security Wi-Fi Camera | TP-Link
I see codec is H264, but when I received product. And added to my synology it's said H265.and mirror stream is H264
I want switch back to H264 on mainstream.
Please add option to switch back to H264 codec.
Thank you
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@paul09 Thanks. I had mine updated as well
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I recently purchased a Tapo C260, and noticed that the 4K resolution currently runs only in H.265. I need the main stream to support H.264 so it can display properly in Home Assistant (viewed on Firefox). Could you please provide the same solution you offered to other users who had this issue, by enabling H.264 through a firmware update?
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Update on April 7, 2026.
Hi All,
For the reported phenomenon, we recommend emailing the technical support team with the following information for further assistance.
1. The phenomenon you are experiencing.
2. The camera's MAC address. You can find the camera's MAC address in the Tapo app > camera's Device Settings > Device Info page.
3. The third-party app used.
Best Regards
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Also looking and will be sending an email after posting this needing H264 on the main stream for my C260.
Want it for Synology and testing with TinyCamPro it's not able to stream H265 on some older hardware and switches to SW decoding and has 98% dropped frames. Has no problems on the secondary H264 stream.
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Sending an email as well so I can get H.264 on main stream like other Taop cameras
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Just sent an email as well.
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我也遇到此問題，請官方立即修復，不然與廣告不符
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Hi,
I have escalated your case to our tech team, and they will contact you via email to assist you further. Please wait patiently.
Best Regards
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