Poor sound quality on the 560ws
I have bought the new 560ws but the sound quality is awful. Lots of echo and background noise.
Also the alarm seems to be more sensitive and I can't set it up so that it only works for people crossing the boundary. It just goes off anytime a spider or cat cross it.
Not very happy so far.
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Hi,
1. You can refer to the following instructions to troubleshoot for better sound quality.
Troubleshooting for better audio quality of my Tapo camera
2. If you have enabled the Line-Crossing Detection feature, the camera will detect persons or objects crossing the boundary. On the camera's Device Settings > Alarm > Alarm Event Type, if the Line-Crossing Detection is selected, then the camera will alarm when it detects persons or objects crossing the boundary. With these settings, it's normal that the camera goes off when a spider or a cat crosses the boundary.
If you only want the camera to alarm when it detects a person moving in a specific area, try the following steps.
1) On the camera's Detection page, ensure the Person Detection is enabled and set a detection zone for the Person Detection.
2) On the camera's Alarm page, please select Person Detection only in the Alarm Event Type.
3) Then, the camera will alarm only when a person moves in the specific detection zone.
Best Regards
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Hi,
1. You can refer to the following instructions to troubleshoot for better sound quality.
Troubleshooting for better audio quality of my Tapo camera
2. If you have enabled the Line-Crossing Detection feature, the camera will detect persons or objects crossing the boundary. On the camera's Device Settings > Alarm > Alarm Event Type, if the Line-Crossing Detection is selected, then the camera will alarm when it detects persons or objects crossing the boundary. With these settings, it's normal that the camera goes off when a spider or a cat crosses the boundary.
If you only want the camera to alarm when it detects a person moving in a specific area, try the following steps.
1) On the camera's Detection page, ensure the Person Detection is enabled and set a detection zone for the Person Detection.
2) On the camera's Alarm page, please select Person Detection only in the Alarm Event Type.
3) Then, the camera will alarm only when a person moves in the specific detection zone.
Best Regards
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- Report Inappropriate Content
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