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Google hub not returning to home screen after viewing tapo c200 tp "Camera feed is not available"

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Google hub not returning to home screen after viewing tapo c200 tp "Camera feed is not available"

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Google hub not returning to home screen after viewing tapo c200 tp "Camera feed is not available"
Google hub not returning to home screen after viewing tapo c200 tp "Camera feed is not available"
2025-08-22 14:04:13 - last edited 2025-08-22 16:28:55
Model: Tapo C200  
Hardware Version: V3
Firmware Version: 1.4.2

Camera has worked flawlessly for 2 years,as of 6 months ago when viewing it with my google hub,at the end of the 10 minute viewing time the hub no longer returns to its home screen.

The screen on the hub goes white and the message "Camera feed is not available".

I have done all the usual uninstall ,re boot,even changed my router and the problem persists.

Any help would be appreciated.

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#1
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4 Reply
Re:Google hub not returning to home screen after viewing tapo c200 tp "Camera feed is not available"
2025-08-25 06:44:45

  @Ronno 

Hi, 
If you are referring to being unable to watch the camera's live feed on the Google Home app, please refer to the following thread.
What to do if you can't access the camera's live feed on the Google Home App
Best Regards

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> Enhance Your Tapo App Experience: Introduction to Several Practical Features >> Troubleshooting for Tapo Camera's Privacy Mode Automatic Activation
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#2
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Re:Google hub not returning to home screen after viewing tapo c200 tp "Camera feed is not available"
2025-09-06 15:32:48

Solla-topee wrote

  @Ronno 

Hi, 
If you are referring to being unable to watch the camera's live feed on the Google Home app, please refer to the following thread.
What to do if you can't access the camera's live feed on the Google Home App
Best Regards

  @Solla-topee 

 

No,I can watch the live feed,I am referring to ,when the live feed automatically stops after 15 minutes as designed,the screen does not return to the usual "home screen" it just goes white with the message "camera feed not available" which is a real nuisance.

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#3
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Re:Google hub not returning to home screen after viewing tapo c200 tp "Camera feed is not available"
2025-09-08 06:39:00

  @Ronno 

Hi,
Thank you for your clarification. I have escalated your case to our tech team, and they will contact you via email to further assist you. Please wait patiently.

 

Once you receive the email, please send the MAC address of the camera, along with a screenshot of the "camera feed not available" page and the date, time, and time zone when you see the message, to our tech team for further analysis.

 

Best Regards

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> Enhance Your Tapo App Experience: Introduction to Several Practical Features >> Troubleshooting for Tapo Camera's Privacy Mode Automatic Activation
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#4
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Re:Google hub not returning to home screen after viewing tapo c200 tp "Camera feed is not available"
2025-10-06 20:37:05

  @Solla-topee 

Its been a while,any progress?

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