Lots of time to see the cameras
Hello everyone.
For a few days now, when I open the app and point it at the devices in my mountain house, it takes a long time before they become available.
Before, I could look at a camera immediately; now the app displays rotating circles as it tries to reach the cameras.
Note that I'm now in the mountain house and that the cameras are connected to the same Wi-Fi as my phone.
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Hi,
You can refer to the following instructions to check and improve the camera's network connection stability.
How to check and improve the network connection stability of Tapo smart devices
Please confirm the following information if the same phenomenon persists.
1. The RSSI value of the camera.
2. The test results of the above steps.
Note: when trying to load the camera in the local network, please turn off the mobile data on your phone. When loading the camera in the remote network, please ensure your phone has a good and fast internet connection.
Best Regards
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Hi,
You can refer to the following instructions to check and improve the camera's network connection stability.
How to check and improve the network connection stability of Tapo smart devices
Please confirm the following information if the same phenomenon persists.
1. The RSSI value of the camera.
2. The test results of the above steps.
Note: when trying to load the camera in the local network, please turn off the mobile data on your phone. When loading the camera in the remote network, please ensure your phone has a good and fast internet connection.
Best Regards
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Hi, thanks for your reply.
Inexplicably, before I could try, the cameras appear as soon as I open the app.
I'll keep your suggestions in mind for any future issues.
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@PaRi53 Glad to hear that your case is resolved. Please feel free to reply to us if you need further assistance. 
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Sometimes this problem occurs.
In this case, are any detection notifications still sent?
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Hi,
Usually, if the camera is connected to our cloud server and displays the online state in the Tapo app, you can receive detection notifications.
If an SD card is inserted into the camera to store video recordings, the recording feature will continue to work even if the camera loses internet connection.
Best Regards
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