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Lots of time to see the cameras

Lots of time to see the cameras

Lots of time to see the cameras
Lots of time to see the cameras
2 weeks ago - last edited a week ago
Model: Tapo C200   Tapo C500  
Hardware Version: V1
Firmware Version: 1.3.5

Hello everyone.
For a few days now, when I open the app and point it at the devices in my mountain house, it takes a long time before they become available.
Before, I could look at a camera immediately; now the app displays rotating circles as it tries to reach the cameras.

 

 


Note that I'm now in the mountain house and that the cameras are connected to the same Wi-Fi as my phone.

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#1
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3 Reply
Re:Lots of time to see the cameras
a week ago

  @PaRi53 

Hi, 
You can refer to the following instructions to check and improve the camera's network connection stability.
How to check and improve the network connection stability of Tapo smart devices
 

Please confirm the following information if the same phenomenon persists.
  1. The RSSI value of the camera.
  2. The test results of the above steps.

 

Note: when trying to load the camera in the local network, please turn off the mobile data on your phone. When loading the camera in the remote network, please ensure your phone has a good and fast internet connection.

 

Best Regards

>>How to position my TP-Link camera for optimal performance. >>What to do if the Detection feature is not working on the TP-Link Camera? >>Encrypt microSD Card: Protecting Video Recordings Stored on the SD Card.
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#2
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Re:Lots of time to see the cameras
a week ago

  @Solla-topee 

 

Hi, thanks for your reply.
Inexplicably, before I could try, the cameras appear as soon as I open the app.
I'll keep your suggestions in mind for any future issues.

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#3
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Re:Lots of time to see the cameras
a week ago

  @PaRi53  Glad to hear that your case is resolved. Please feel free to reply to us if you need further assistance. laugh

>>How to position my TP-Link camera for optimal performance. >>What to do if the Detection feature is not working on the TP-Link Camera? >>Encrypt microSD Card: Protecting Video Recordings Stored on the SD Card.
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#4
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