Face recognition does not work anymore
Face recognition does not work anymore
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2025-09-04 22:24:40 - last edited Wednesday
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Face recognition does not work anymore
2025-09-04 22:24:40 - last edited Wednesday
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#Hub Video Storage
Hello, 15 days ago the face recognition stopped working on all my cameras (1x Tapo C320WS, 3x Tapo C52A and 2x Tapo D235). Does anybody know how to fix it?
All devices have the latest firmware (automatic update) and the H500 has enough space left on the SSD.
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2025-09-05 08:07:07 - last edited Wednesday
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Re:Face recognition does not work anymore-Solution
2025-09-05 08:07:07 - last edited Wednesday
▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter
▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub
▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes
▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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2025-09-05 08:07:07 - last edited Wednesday
Posts: 7066
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Re:Face recognition does not work anymore-Solution
2025-09-05 08:07:07 - last edited Wednesday
▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter
▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub
▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes
▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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Re:Face recognition does not work anymore
2025-09-06 11:15:14
@Seife
my only way to fix this was to send it back for replacement.
i tried to install their beta firmware but it bricked the device.
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Re:Face recognition does not work anymore
a week ago
I know this is old now but I got mine a few weeks ago and between a D130 doorbell, 2 different C425 cameras and a C720 the facial recognition has never worked. Did your new one start working after they sent it?
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Re:Face recognition does not work anymore
a week ago
Yeah not had any issues either the new one they sent out 
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Re:Face recognition does not work anymore
a week ago
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2025-09-04 22:24:40 - last edited Wednesday
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