Dear Tapo Support Team,

I have recently purchased the Tapo C220 security camera. I am facing the following issues with the device:

1. Auto Day/Night Vision Switch Not Working –
The camera does not automatically switch between day mode and night vision mode. Even in low light conditions, the night vision does not activate, which affects monitoring during nighttime.

2. Poor Video Quality –
The camera’s video output is not clear and the image quality is much lower than expected. Even after adjusting the brightness, contrast, saturation, and sharpness, the video looks blurred and unclear.

Due to these issues, the device is not working as advertised. I kindly request you to:

Provide a solution or firmware update to fix the auto day/night vision switching issue.

Guide me on how to improve the video quality, or replace the device if it is faulty.

3. Camera focus not on main Subject those detect on ai tag or other faces those not detected on tag –

If any subject in the Camera is seen, be it human pet or any other, then a white faded blood like effect remains on its face and noise is also seen. Even on 2k QHD quality the video noise doesn't look clear and sharp Whereas the quality of c211 was very good and fantastic and the night vision was very good which used to auto switch as well, in this camera the quality of night vision is very poor, nothing can be seen

4. Wrong Ai Detection –

Wrong Ai person Detection. C211 Much Better from this C220 Camera.

Footage Google Drive link-  https://drive.google.com/drive/folders/1vzlkagFKdAZqEZZD6eaKFJO0nwfsIgjb?usp=drive_link

Please look into this matter urgently and provide me with the resolution.

Device Model: Tapo C220