Hi Tapo Support Team,

I’m facing an issue with my Tapo C200 Indoor Camera and cloud subscription.

I already have an active Basic Cloud Storage plan on my account niteshvmishra@gmail.com.

When I try to enable recording or assign the plan to the C200, the app redirects me to subscribe again.

If I continue, I get an error: “One email ID can subscribe 1 plan.”

This prevents me from using the plan I already paid for.

Details:

Ayour@email.comniteshvmishra@gmail.com

Camera: Tapo C200

Subscription: Basic Cloud Storage (active)

I’ve tried reinstalling the app, re-adding the camera, and checking updates, but the problem remains.

Please help link my existing plan to the C200, or guide me on how to fix this issue.