False alarm for Person detection
Hi,
I'm receiving false alarm for person detection, for example my dog is detected like a Person
Thanks
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Hi,
You can refer to the following instructions to troubleshoot if the camera falsely detects a pet as a person.
What to do if the Detection feature is not working on the TP-Link Camera?
If the same behavior persists, please confirm the following information for further analysis.
1. On the camera's Device Settings > Detection page, please send us the screenshots of the Detection page and the pages of the enabled detection types.
2. How often does the false detection behavior occur?
3. Please send us a video showing the reported behavior.
You can upload the video and screenshots to your cloud server (such as Google Drive), generate a download link, and send it to me (@Solla-topee) via a private message.
Best Regards
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@Solla-topee Hello
I have replied to the mail with the subject "[TP-Link Support]-[TKID250935244] [Forum ID 841280] Tapo C510w camera notifies outside detection zones"
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Hi,
Since our tech team is following up on your case, you can reply to them via email if you have any additional questions.
Best Regards
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