False alarm for Person detection

False alarm for Person detection

False alarm for Person detection
False alarm for Person detection
Friday
Model: Tapo C510W  
Hardware Version: V2
Firmware Version: 1.1.3

Hi,

I'm receiving false alarm for person detection, for example my dog is detected like a Person

 

Thanks 

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#1
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3 Reply
Re:False alarm for Person detection
22 hours ago

  @JuanMa1765 

Hi,
You can refer to the following instructions to troubleshoot if the camera falsely detects a pet as a person.
What to do if the Detection feature is not working on the TP-Link Camera?
 

If the same behavior persists, please confirm the following information for further analysis.
  1. On the camera's Device Settings > Detection page, please send us the screenshots of the Detection page and the pages of the enabled detection types.
  2. How often does the false detection behavior occur?
  3. Please send us a video showing the reported behavior.

 

You can upload the video and screenshots to your cloud server (such as Google Drive), generate a download link, and send it to me (@Solla-topee) via a private message.
 

Best Regards

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#2
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Re:False alarm for Person detection
15 hours ago

  @Solla-topee Hello

 

I have replied to the mail with the subject "[TP-Link Support]-[TKID250935244] [Forum ID 841280] Tapo C510w camera notifies outside detection zones"

 

Thanks

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#3
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Re:False alarm for Person detection
3 hours ago

  @JuanMa1765 

Hi, 
Since our tech team is following up on your case, you can reply to them via email if you have any additional questions.
Best Regards

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#4
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