I have a TAPO TC70 camera, hardware v3 and firmware 1.3.11 build 231121, and its light stays solid orange. I can't access it over the internet and I can't update the firmware through the app. What should I do?
Hi,
You can refer to the following instructions to troubleshoot if you are unable to control your camera remotely.
What to do if I can't control my Tapo cameras on the Tapo app?
If the above steps do not work, you can enable a hotspot Wi-Fi on your phone, factory reset the camera, configure it with another phone, connect it to the hotspot Wi-Fi, and then check if you can control it remotely.
If the same phenomenon persists, you can contact local support with the following information for further assistance.
1. The LED status on the camera.
2. Your router's model number and whether your router has an internet connection.
3. The camera's MAC address.
Best Regards
Helpful: 0
Views: 98
Replies: 1
No one has voted for it yet.
We use cookies and browser activity to improve your experience, personalize content and ads, and analyze how our sites are used. For more details, please read our Privacy Policy.
