Camera did not record during 38h (and someone occupied our property)
we had our neighbor's house occupied in our community and the tapo security, camera did not record anything during 38h since the 00:30h of the 26th sept to the 14:00h of 27th sept, aprox
No videos, 0.
however before and after normally recording, many many videos. firmware is the last.
what happened???
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Hi,
The camera's inability to record videos is related to several factors, such as the camera's detection settings, recording settings, and the privacy mode on/off status. It's currently difficult to pinpoint the exact reason the camera failed to record videos from Sep 26 to Sep 27.
Typically, it's recommended to confirm the following information if the camera does not record videos.
1. The camera stores video recordings on the inserted SD card or our cloud server.
2. If the video recordings are stored on our cloud server, you can refer to the following instructions to troubleshoot: Troubleshooting for cloud video recordings of Tapo Camera
3. If the video recordings are stored on the inserted SD card, you can refer to Situation 1 in the following instructions to troubleshoot: What should I do if I experience issues when watching playback videos from an SD card?
4. Please note that if the camera's privacy mode is turned on, it won't record any videos.
Best Regards
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- Report Inappropriate Content
Hi,
The camera's inability to record videos is related to several factors, such as the camera's detection settings, recording settings, and the privacy mode on/off status. It's currently difficult to pinpoint the exact reason the camera failed to record videos from Sep 26 to Sep 27.
Typically, it's recommended to confirm the following information if the camera does not record videos.
1. The camera stores video recordings on the inserted SD card or our cloud server.
2. If the video recordings are stored on our cloud server, you can refer to the following instructions to troubleshoot: Troubleshooting for cloud video recordings of Tapo Camera
3. If the video recordings are stored on the inserted SD card, you can refer to Situation 1 in the following instructions to troubleshoot: What should I do if I experience issues when watching playback videos from an SD card?
4. Please note that if the camera's privacy mode is turned on, it won't record any videos.
Best Regards
- Copy Link
- Report Inappropriate Content
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