Cannot add my second camera
I purchased a pair of C120 Tapo cameras and had no problem adding the first one to the app but after installing the second camera, I could not add it to the app. The Tapo network won't show up in my Wifi so I can't continue the process. Is there another way of doing this?
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Hi,
Typically, you can refer to the following information to troubleshoot if you fail to set up the Tapo camera.
What should I do if I fail to configure Tapo Camera?
If the same phenomenon persists, please confirm the following information for further analysis.
1. What's the LED status on the 2nd Tapo C120?
2. Usually, you can press and hold the reset button on the camera for 10 seconds to perform a factory reset, and then the camera will have a flashing red and green LED. Please ensure you have done the reset operation correctly.
3. If the camera still does not broadcast the default SSID (Tapo_Cam_XXXX), please let me know the camera's LED changes when resetting it. Have you tried to use different devices, such as other phones, tablets, and laptops, to check if they can see the camera's default SSID?
Best Regards
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- Report Inappropriate Content
Hi,
Typically, you can refer to the following information to troubleshoot if you fail to set up the Tapo camera.
What should I do if I fail to configure Tapo Camera?
If the same phenomenon persists, please confirm the following information for further analysis.
1. What's the LED status on the 2nd Tapo C120?
2. Usually, you can press and hold the reset button on the camera for 10 seconds to perform a factory reset, and then the camera will have a flashing red and green LED. Please ensure you have done the reset operation correctly.
3. If the camera still does not broadcast the default SSID (Tapo_Cam_XXXX), please let me know the camera's LED changes when resetting it. Have you tried to use different devices, such as other phones, tablets, and laptops, to check if they can see the camera's default SSID?
Best Regards
- Copy Link
- Report Inappropriate Content
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