Tapo C260 terrible nighttime color performance
Tapo C260 terrible nighttime color performance
My Tapo C260 has terrible night time color performance. Here is an image of a person walking very slowly past the camera with average lighting conditions. With medium lighting conditions the C260 performs very disappointing. Even my C120 gives a clearer image of slow moving objects than this. Is this normal and can you fix it with a new firmware update?
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@Solla-topee hey, thanks for the support. I've returned the C260 because performance with moving objects in medium light conditions wasn't good enough for a new generation 4K security camera.
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@SugarBaby thanks for your help and goodluck with that camera. Hopefully they fix the bad medium/low light performance for you.
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@Martin-TP I just received the newest official 1.1.3 firmware, it's the same issues plus now cat meow is not working at all, and it's catching up every banging noise as a glass break event xd. With the latest beta, these detections were perfect. The funny thing I reported it because it was broken with one of the betas, and they fixed it, to release the official new firmware with everything broken again hah
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@SugarBaby Tried the C460 also and that motion detection wasn't good either. Had better experiences with older models.
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Hi,
If you still have the Tapo C460 and are willing to do further troubleshooting, please provide the following information for further analysis.
1. What's the Tapo C460's hardware and firmware version?
2. On the camera's Device Settings > Video & Display > Video Quality page, have you selected the best video quality option?
3. Please send me (@Solla-topee) a download link to the video showing the reported phenomenon.
We will continue to improve our product to provide a better user experience.
Best Regards
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@Martin-TP Yikes, thanks for report this. I just ordered c260 last night, and now i'm trying to email tp-link to cancel lol. i can't believe there is no conventional way to cancel an order! I will do deeper research into this c260 quality issue for now.
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Is there any solution to this issue? firmware upgrade perhaps?
Its like shadow running around :(
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Hi,
The imaging quality of the Tapo C260 is not only related to the camera itself but also has something to do with its usage environment. To further analyze your issue, please provide the following information so that we can better assist you.
1. Please send us a video showing the reported phenomenon.
2. On the camera's Device Settings > Video & Display > Video Quality page, please check which option is selected.
3. Please confirm your video recordings are stored on the inserted SD card or our cloud server. Do you see the same image when watching the camera's live feed in the Tapo app?
You can upload the video to your cloud server (such as Google Drive), generate a download link, and send it to me (@Solla-topee) via a private message.
Best Regards
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