Tap To Refresh - Ever since firmware update

Tap To Refresh - Ever since firmware update

Tap To Refresh - Ever since firmware update
Tap To Refresh - Ever since firmware update
Monday
Model: Tapo C420S4  
Hardware Version: V1
Firmware Version: 1.3.1

About a week ago I received a notification on my phone that there was a firmware update for Tapo so I downloaded and installed it like normal. A day or two later I realised I hadn't seen any notifications from the cameras seeing us leave or enter the house etc so I went to check the app but all 4 cameras just say "Tap To Refresh" and I can't view them anymore. Tapping to fresh does a little load icon then back to Tap to Refresh. Up until the firmware update everything was fine. All cameras have a good wifi signal, nothing in my network has changed. I did a bunch of googling and I can see it seem to be a pretty common problem after updating firmware, sadly. I feel like I've tried everything and nothing I do seems to be able to get them working again. Things I've tried:

- Rebooting the hub

- Rebooting my router

- Turning off 5Ghz wifi on my router

- Rebooting phone

- Force closing the phone app

- Clearing cache on phone app

- Checked for update in the app

- Deleted the app entirely and reinstalled it

- Checked for Firmware update for the Hub

- Checked for Firmware update for the cameras

- Removing the battery to the cameras to reboot them

- Turning off wifi on my phone and using my phone's data

- Trying my partner's phone (which also worked fine up until this firmware update)

- Factory reset one of the cameras and then readded it to the hub

- Also I'm not using a VPN or any sort

 

None of this has made any difference. The cameras still just show 'tap to refresh'. The cameras don't seem to be bricked however. If I put my hand over the lens and I can hear the click and see the LEDs turn on as it turns on infrared mode. I'm out of ideas on what I can try 

 

 

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#1
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3 Reply
Re:Tap To Refresh - Ever since firmware update
Yesterday

  @Dazza_Bo 

 

Which Tapo hub do you have? What's its firmware version?

Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual ModesTapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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#2
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Re:Tap To Refresh - Ever since firmware update
20 hours ago

  @Wayne-TP hi Wayne, 

 

The hub is a Tapo H200, firmware version 1.6.0 Build 20250915 rel.33520

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Re:Tap To Refresh - Ever since firmware update
9 minutes ago

  @Dazza_Bo 

 

To assist with this case, a specialist will help to follow it up through email. Please check your inbox later to confirm. 

 

If the email you used to register for the TP-Link community is not your contact email or you cannot access it, please send me your contact email through private message.
 

Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual ModesTapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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#4
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