My C310 and C120 cameras are not recording events

dariorodt

2025-10-20 18:33:05 - last edited a week ago

Posts: 1

Helpful: 1

Solutions: 0

Stories: 0

Registered: 2023-12-28

My C310 and C120 cameras are not recording events

2025-10-20 18:33:05 - last edited a week ago

Model: Tapo C310 Tapo C120

Hardware Version: V1

Firmware Version: 1.3.3

The cameras allow you to view the live stream and appear to detect events, but they don't show recorded videos.
That started today, but at different times of the day.

1 Accepted Solution

Solla-topee

2025-10-21 11:55:28 - last edited a week ago

Posts: 17702

Helpful: 3064

Solutions: 3726

Stories: 8

Registered: 2020-05-19

Re:My C310 and C120 cameras are not recording events-Solution

2025-10-21 11:55:28 - last edited a week ago

@dariorodt

Hi,
If your cameras have subscribed to the Tapo Care service, please refer to the following instructions for assistance.
[2025/10/20] Announcement: AWS Cloud Service Outage Impacting Tapo & Kasa Cloud Video Storage
Best Regards

>> What to do if the Detection feature is not working on the TP-Link Camera. >> Enhance Video Clarity: Troubleshooting Tips for Improving Camera Video Quality. >> General questions about the TP-Link camera's Pan & Tilt feature.

My C310 and C120 cameras are not recording events

My C310 and C120 cameras are not recording events

Information

Voters 1

Tags