all camera offline

all camera offline

all camera offline
all camera offline
2025-10-20 19:37:48 - last edited a week ago
Model: Tapo C200  
Hardware Version:
Firmware Version:

hi

I have 5 C200 cameras. The Tapo app showed they are all offline suddenly this afternoon  and cant acces the cameras.

The internet has no issue, the light on the camera shows solid green  

Ive reset the internet / device/ changed phone and account to log in but that has made no difference.

when i reset the camera, in the process of setting up, it has no issue to always show connect successfully, but whenver i go back to the homepage where I can manage mutiple cameras, the cameras on the homepage appear offline for all.

anyone have any ideas please?

 

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#1
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1 Accepted Solution
Re:all camera offline -Solution
2025-10-21 12:02:36 - last edited a week ago

  @d4131025 

Hi,
The reported phenomenon may have been caused by the AWS cloud services outage on October 20, 2025. The AWS service has been restored. Please check if you can control your cameras in the Tapo app now.
For the current and historical status of all AWS services, please visit AWS Health Dashboard.
Best Regards

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#2
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Re:all camera offline -Solution
2025-10-21 12:02:36 - last edited a week ago

  @d4131025 

Hi,
The reported phenomenon may have been caused by the AWS cloud services outage on October 20, 2025. The AWS service has been restored. Please check if you can control your cameras in the Tapo app now.
For the current and historical status of all AWS services, please visit AWS Health Dashboard.
Best Regards

Recommended Solution
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#2
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