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Tapo App Crashes Android phone after upate

Tapo App Crashes Android phone after upate

Tapo App Crashes Android phone after upate
Tapo App Crashes Android phone after upate
2025-10-22 07:52:09 - last edited 3 weeks ago
Tags: #Live View #crash
Model: Tapo C100  
Hardware Version: V4
Firmware Version: 1.4.2

I own 13 Tapo cameras at my work and home.

I use a small C100 outside my office door as a live feed to a Redmi A3 phone.

 

I have been running this setup for about 2 years without issue; the camera feed is live all day on the phone, which is used for nothing else but running the Tapo app for this purpose. I found this easier than setting up an RTSP or ONVIF setup.

 

A few days ago, the Redmi phone updated to Android 15 (V816.0.10.0), and ever since, the Tapo app's live view only stays up for 3–10 minutes and then crashes the whole phone, causing it to reboot.

 

The issue has rendered the entire setup useless to me. I cleared the app's cache with no result. I reinstalled the Tapo app (v3.14.116), which did not help, and finally factory reset the entire phone and reinstalled the Tapo app, but the problem persists.

Is this a known issue? If so, I will hang on for a bug fix; if not, I will scrap the setup for a different, more robust solution, even though I would like to remain in the Tapo ecosystem.

 

Please advise.

 

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#1
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1 Accepted Solution
Re:Tapo App Crashes Android phone after upate-Solution
2025-10-23 08:29:07 - last edited 3 weeks ago

  @HB1711 

Hi,
Typically, streaming the camera's live feed on a phone won't cause the phone to crash or reboot. In your situation, please try streaming the camera with another phone to see if the same phenomenon occurs.

 

On your Redmi A3 phone, please check if any special apps are installed after the OS update, especially those related to VPN, firewall, and antivirus. It is recommended to uninstall them for a try.

 

Best Regards

>> What to do if the Detection feature is not working on the TP-Link Camera. >> Enhance Video Clarity: Troubleshooting Tips for Improving Camera Video Quality. >> General questions about the TP-Link camera's Pan & Tilt feature.
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#2
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5 Reply
Re:Tapo App Crashes Android phone after upate-Solution
2025-10-23 08:29:07 - last edited 3 weeks ago

  @HB1711 

Hi,
Typically, streaming the camera's live feed on a phone won't cause the phone to crash or reboot. In your situation, please try streaming the camera with another phone to see if the same phenomenon occurs.

 

On your Redmi A3 phone, please check if any special apps are installed after the OS update, especially those related to VPN, firewall, and antivirus. It is recommended to uninstall them for a try.

 

Best Regards

>> What to do if the Detection feature is not working on the TP-Link Camera. >> Enhance Video Clarity: Troubleshooting Tips for Improving Camera Video Quality. >> General questions about the TP-Link camera's Pan & Tilt feature.
Recommended Solution
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#2
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Re:Tapo App Crashes Android phone after upate
a week ago

  @Solla-topee I have been facing the same problem. I am using a Redmi A3 too. I have tried all your aforementioned suggestions but nothing seems to solve the problem. I have got all the apps and the system up to date.

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#3
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Re:Tapo App Crashes Android phone after upate
a week ago

  @ppm666 

Hi, 
For further analysis of the reported phenomenon, please confirm the following information.


  1. What are the Tapo camera's model number, hardware version, and firmware version?
  2. What's the OS version of your Redmi A3?
  3. On the Tapo app > Me > About page, please check the version info.
  4. Have you tried watching your camera on a different phone? If so, what's the phone's model number and OS version? Does the same phenomenon occur on that phone?
  5. Please send us a video showing the reported phenomenon. You can upload the video to your cloud server (such as Google Drive), generate a download link, and send it to me (@Solla-topee) via a private message.
 

Best Regards

>> What to do if the Detection feature is not working on the TP-Link Camera. >> Enhance Video Clarity: Troubleshooting Tips for Improving Camera Video Quality. >> General questions about the TP-Link camera's Pan & Tilt feature.
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#4
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Re:Tapo App Crashes Android phone after upate
Friday

  @Solla-topee 

Thanks for reaching out.

With regards to your questions:

 

  1. Model: C100. Hardware v4.0. Firmware v1.4.2
  2. Android 15. Build 15 V816.0.10.0.VGRMIXM
  3. Tapo version info: 3.14.520 
  4. I am currently using the same camera as part of my other Tapo camera setup on an iPhone 13 running iOS 16.1. I have not experienced any crashing on the iPhone.
  5. I no longer have the camera connected to the Redmi phone sue to the issue at hand so cannot take a video of the problem. There is, however, not much to show. The app opened, I opened the live view and within a few minutes the phone would switch off and restart. If the Tapo app was not running, the phone would not crash.

 

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#5
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Re:Tapo App Crashes Android phone after upate
Friday

  @HanB 

Hi,
Thank you for the information provided. It seems the reported phenomenon is not only related to the Tapo product but also to the phone (Redmi A3).
I have escalated your case to our tech team, and they will contact you via email to assist you further. You can also contact the phone's technical support to check if they can help.
Best Regards

>> What to do if the Detection feature is not working on the TP-Link Camera. >> Enhance Video Clarity: Troubleshooting Tips for Improving Camera Video Quality. >> General questions about the TP-Link camera's Pan & Tilt feature.
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#6
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