Tapo C520WS Keeps Losing WiFi Connection
Camera worked great with no connection issues for about a month, then suddenly wouldn't reconnect to my WiFi.
Tried rebooting camera, routers, removing and re-adding camera.
Many times I couldn't even get the temporary Tapo connection to allow WiFi setup (standing right beside the camera).
After many reboots and re-attwmpts I can usually get the camera re-added but then within a few hours the camera shows as offline again. Sometimes a reboot gets it to re-connect but that is usually short-lived.
I have 2 other Tapo cameras inside my house that work just fine.
When the camera is connected I usually get a signal strength between -40db and -55db.
I tried moving a mesh router closer and got signal around -35 db but this made no difference to longevity of the connection.
I enabled diagnostics and have the logs for review by Tapo support, if needed.
I'm at a loss as to the cause of this problem.
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I have exactly the same problem, tried everything over the last few months, only thing that seems to stop the issue is disabling auto tracking. Not sure why this works but I have only had this issue since a firmware update earlier this year.
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I have tried various settings to see if they would make a difference. If be willing to try that as a test (although that would not make the product overly useful to me).
I thought I noticed a correlation between when it has a sudden activity requiring movement and recording that seemingly caused the connection to drop. Possibly a firmware issue? Seems like it doesn't attempt to reconnect after this. Lately I've been finding that power cycling it causes it to reliably re-connect - indicating it's not a lack of ability to connect, but rather a failure to detect the connection is lost, or attempt to reconnect when it is found to be lost.
Any thoughts from the Tapo software engineers?
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I have spent the last 2 months investigating this issue, like yourself I changed all sorts of settings until I read a thread in here a while back that mentioned tracking, since I disabled that the camera has not dropped connection for the last month so I' am convinced this is the cause of the problem, it does however as you mention defeat the point of this particular camera to disable tracking. The camera worked fine for a year until earlier this year presumably after a firmware update, I took would be interested what tapo engineers think?
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Hi,
Please confirm the following information for the reported offline phenomenon.
1. What's the LED status on the camera when it displays offline in the Tapo app?
2. Have you powered on the camera with the original power adapter and cord that comes with the camera in the package?
3. What's the model number of your router? Please try turning off Advanced Wi-Fi settings on the router, like Smart Connect, Wi-Fi Optimizing, or 'Channel optimization', etc.
4. If you have another router, please reset and reconfigure the camera to connect to the new router for a try.
Best Regards
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The status of the led is flashing red until I power down the camera.
The camera is powered using the original adapter and cable.
The router is a virgin 3 hub, I have tried automatic channel optimization and it made no difference.
I don't have another router to try, the camera is working fine with the router I have except I have had to disable auto tracking.
See the last entry in this thread https://community.tp-link.com/en/smart-home/forum/topic/825620?replyId=1573284
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I tried disabling tracking of specific types and just leaving People, but it made no difference. As another user stated, disabling tracking altogether seems to be the only thing that has caused the connection to remain stable for s veral days now (when usually it gets lost every few hours).
I just turned tracking back on now so I will report the status LED for my camera when the camera inevitably goes offline.
1. LED Status when offline TBD
2. I'm using the original power adapter supplied with my camera in the box.
3. My router is a TP-Link Deco XE75 (3 of them for a mesh WiFi)
4. I do not have another router, but as mentioned above, the functionality was working fine for over a month before the symptom manifested. Additionally, since it only seems to occur when tracking is enabled it would seem unlikely the router is causing the problem.
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Well that didn't take long (less than 3 hours).
I can confirm the LED status light on my camera is a blinking red in a steady on-off pattern.
I'm disabling the tracking again after I reboot and reconnect so that the camera can continue to be somewhat useful.
Please let me know if there is any other information TP-Link requires to diagnose this firmware issue.
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Hi,
Thank you for the information provided. I have escalated your case to our tech team, and they will contact you via email to assist you further. Please wait patiently.
After you receive the email, we recommend that you send the camera logs you collected, following the guidelines below, to our tech team.
How to get the log of Tapo Camera
Best Regards
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