Push notifications not working on Tapo C500 – events detected but no alerts
Hello, my Tapo C500 camera is detecting events but I am not receiving any notifications. The issue started yesterday around 8:45 AM and today it happened again around 8:50 AM. Detection shows normally in the Events tab, but no push notifications arrive. I already checked notification settings, sensitivity, network connection, and everything seems correct.
Please help me solve this issue.
App versión 3.14.516
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@Solla-topee Hi, I tried all those steps before and it didn't work. The good things is that an app update came out last night and after a few hours the notifications started coming through.
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Ema707 wrote
Hello, my Tapo C500 camera is detecting events but I am not receiving any notifications. The issue started yesterday around 8:45 AM and today it happened again around 8:50 AM. Detection shows normally in the Events tab, but no push notifications arrive. I already checked notification settings, sensitivity, network connection, and everything seems correct.
Please help me solve this issue.
App versión 3.14.516
The problem persists even though more the 24 hours have passed since the problem began.
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Hi,
It's recommended to troubleshoot by following the steps in "Part 1 > Case 2" in the instructions below.
What to do if I can't receive notifications with the Tapo Cam or have a delayed notification
Best Regards
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@Solla-topee Hi, I tried all those steps before and it didn't work. The good things is that an app update came out last night and after a few hours the notifications started coming through.
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Hi,
You can keep monitoring if the camera's notification feature works fine, and feel free to reply if there are any updates.
Best Regards
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After two days the problem was resolver, I received a firmware and app update, thanks.
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