Solution Resolving Limited Accessibility to Google Services on Specific ISP Networks (Starlink/Launtel)
This Article Applies to:
Deco BE65/BE63/BE11000_V2.0/2.6
Deco BE25_V1.0/V1.6
Deco BE65 Pro_V1.0/V1.6
Phenomenon Description:
Recently, there was some feedback that users are experiencing frequent difficulties connecting to Google services(such as Google Calendar, Gmail, YouTube, etc) while using Deco mesh systems on the following ISP networks: Starlink (Global), ISOMEDIA (US), Fastel (US), and Launtel (AU).
After further troubleshooting, we found that in most cases, the IPV4 WAN subnet mask is often lower than /16, such as 255.192.0.0(/10), 255.0.0.0(/8), or 252.0.0.0(/6), which probably caused the connection issue with Google services.
Available Solutions:
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Official firmware versions are planned to be released soon to fix this issue.
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Currently, it is recommended to install the following beta versions as a workaround:
| Deco BE65 Pro_V1.0/1.6 | 1.2.0_build_20251117_Beta |
| Deco BE65/BE63/BE11000_V2.0/2.6 | 1.2.0_build_20251103_Beta |
| Deco BE25_V1.0/V1.6 | 1.1.0_build_20250912_Beta |
Update Notice:
Please be sure you have read the Beta Test Agreement before upgrading the Pre-release firmware!
How to manually update the firmware via web UI.
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If you also experienced a similar issue on other Deco models, please comment below with the following details:
- Deco model and current firmware version
- The Internet service provider and IPV4 WAN Subnet mask on the Deco App>More>Internet Connection>IPV4 Subnet Mask
- The web resources that can't be accessed.
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I noticed a failure this morning with my network (running this beta firmware on BE63 v2) and the full system seemed to crash and reboot to re-establish connectivity with the xfinity modem. I am not sure what caused the network failure, since the logs are not long enough to show the event. I took a look at the logs and the troubling finding is that the log indicates the router reverted back to the auto-DNS provided by Xfinity, as opposed to my manual cloudflare settings.
It seems there is some critical network failure, and upon reboot the manual dns settings are not appropriately applied.
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@Aeasy I'm also getting random system (individual but random) node crashing. I have a Deco BE65 v2 however. Attempting for a remote sessions with an Engineer is proving to be difficult, I've responded to the Engineer 3 times now and no response.
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@ToneAU have you tried the beta firmware in the first post of this thread? That solved it for me for the most part it seems.
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@Aeasy Yes I sure have, and that has introduced other bugs. Others also have some issues too on the beta firmware, but that's in another thread.I have tried to organise a remote session with a Senior Engineer 3 times now, and no response from the engineer, or TP Link.
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