Customized device for Act and is locked

Sgv

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Customized device for Act and is locked

Sunday

Tags: #Device Connectivity

Model: Tapo C200

Hardware Version:

Firmware Version:

Hi team,

My c200 tapo camera is locked and I get a message saying it is customized act device . How to make it work with other internet provider?

Thanks

Sgv

1 Reply

Solla-topee

Yesterday

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Registered: 2020-05-19

Re:Customized device for Act and is locked

Yesterday

@Sgv

Hi,
Usually, you can press and hold the reset button on the camera for 10 seconds to factory reset it, then reconfigure it in the Tapo app to connect to a different router/ISP.
If your Tapo C200 is a special edition, we suggest contacting technical support for further assistance.
Best Regards

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Customized device for Act and is locked

Customized device for Act and is locked

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