Customized device for Act and is locked

Customized device for Act and is locked

Customized device for Act and is locked
Customized device for Act and is locked
2 weeks ago - last edited Monday
Model: Tapo C200  
Hardware Version:
Firmware Version:

Hi team,

 

My c200 tapo camera is locked and I get a message saying it is customized act device . How to make it work with other internet provider?

 

Thanks

Sgv

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#1
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1 Accepted Solution
Re:Customized device for Act and is locked-Solution
2 weeks ago - last edited Monday

  @Sgv 

Hi,
Usually, you can press and hold the reset button on the camera for 10 seconds to factory reset it, then reconfigure it in the Tapo app to connect to a different router/ISP.
If your Tapo C200 is a special edition, we suggest contacting technical support for further assistance.
Best Regards

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#2
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1 Reply
Re:Customized device for Act and is locked-Solution
2 weeks ago - last edited Monday

  @Sgv 

Hi,
Usually, you can press and hold the reset button on the camera for 10 seconds to factory reset it, then reconfigure it in the Tapo app to connect to a different router/ISP.
If your Tapo C200 is a special edition, we suggest contacting technical support for further assistance.
Best Regards

Recommended Solution
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#2
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