Recording when network link goes down
Recording when network link goes down
I have been advised that the C520WS only tracks and records to the SD card while it is connected to a local network. Is this correct? What if the local network goes down - for example, if my camera is connected to a hotspot from my mobile phone which is deactivated when I go away from the house?
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Hi,
It's required to have a wired network or a 2.4 GHz Wi-Fi network with an internet connection to set up the camera. The camera's features are working after it's connected to the internet and configured successfully.
If your camera is already set up and has an SD card inserted, it can continue recording to the SD card even without Wi-Fi. To ensure this works, make sure you have enabled Continuous Recording or Detection Recording in the camera settings before the Wi-Fi goes offline.
Tracking and detection features (such as motion detection and event recording) will still function locally without Wi-Fi. However, the features that require an internet or Wi-Fi connection, such as accessing the camera's live feed through the Tapo app, remote control, etc., will not work anymore. You also can't view video recordings from the SD card in the Tapo app after Wi-Fi disappears, since the Tapo camera shows as offline.
Best Regards
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Hi @Solla-topee
and many thanks for your clear and helpful response! It was one of tp-link's own chat support agents who told me that because my camera is a smart camera it will not work without an active network connection. When pressed about that, the agent said he had checked with another agent and confirmed what he had said in the first place.
However if I may, I have another query. My original plan was to connect the camera to my mobile hotspot via an access point using the camera's ethernet connection. This was because with the camera going outside I wasn't sure how strong the WiFi signal would be from all parts of the house, but I could put the access point next to the window that the camera will be close to. But when I tried with a router (which I do not use for Internet access) although my phone connects to it the camera did not. However apparently my phone cannot connect to mobile data and to an access point at the same time anyway. So I decided to try with my iPad mini connected to the hotspot on my phone, but apparently that cannot connect to my mobile phone hotspot and a separate access point simultaneously either. Is there any way I could set up an access point to do what I want even if I have to purchase another device to do it or is internet access essential during set up?
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Hi,
Typically, it's required to have a 2.4 GHz Wi-Fi network with an internet connection to successfully set up the camera.
If you just want to connect your camera to your hotspot Wi-Fi, there is no need for an access point. You can enable hotspot Wi-Fi on your phone, move it close to the camera, then use another mobile device running the Tapo app, such as your iPad, to set up the camera to connect to the hotspot Wi-Fi.
How to set up the Tapo camera
Best Regards
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Hi again @Solla-topee
and thanks again for your helpful reply! My question is, after set up, will I be able to use the app to access the camera from my phone or iPad while they are simultaneously accessing the internet (my phone via mobile data and my iPad via the phone hotspot)?
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Hi,
If the camera is set up successfully and has an internet connection, such as connected to a home router's Wi-Fi (or connected to the router by an ethernet cable), you can access it in the Tapo app when your phone/iPad has an internet connection, no matter whether the phone/iPad is using mobile data or connected to other Wi-Fi networks.
After setting up, if the camera is connected to a Wi-Fi/wired network but has no internet connection, such as connecting to the home router via Wi-Fi or ethernet cable, but the router disconnects from the internet connection, you can only access the camera locally when your phone/iPad is connected to the same router's Wi-Fi.
After setup, if the camera disconnects from any Wi-Fi or wired network, you can't access it in the Tapo app.
Best Regards
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Thank you again for your help. Please be aware that I do not use a router for internet access. References to this possibility is causing me some confusion,
What I have done is reconfigure my router to work as an access point only, to extend the camera's range to my devices within the house. It is successfully connected to the access point by cable and I can access it from both my mobile phone and my iPad mini over WiFi to the router.
Unfortunately I cannot access the camera from my iPad without disabling its access to my phone's hotspot, and if I access it from my phone, its mobile data connection stops working. If there is no way round this I believe you advised that I could connect from my devices direct to the camera's WiFi instead. Now that I am set up for ethernet link if I select it on my devices, how do I add in direct WiFi access to the camera from my devices please, and will it be practical to leave the ethernet cable connected as a backup up in case the the direct WiFi connection occasionally drops?
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Hi,
Thank you for your explanation. I think we may have had a misunderstanding before.
From your latest description, your camera is wired to the router after configuration, but the router doesn't have internet access. Therefore, your phone and iPad can only access the camera when they are connected to the router's Wi-Fi and on the same network as the camera. This is normal.
In the network diagram you described, accessing the camera when your phone is on mobile data and your iPad is connected to the phone's Wi-Fi hotspot means remotely controlling the camera, which only works when your camera is connected to the internet.
Usually, after the camera is configured, its default SSID will disappear. It's unable to connect your phone/iPad to the camera's default SSID for access.
Best Regards
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Hi @Solla-topee thank you for your reply.
You wrote, "In the network diagram you described, accessing the camera when your phone is on mobile data and your iPad is connected to the phone's Wi-Fi hotspot means remotely controlling the camera, which only works when your camera is connected to the internet."
I am sorry that I do not understand this as it suggests I can access the camera while my phone is using mobile data from my phone, and from my iPad while it is connected to the hotspot from the phone. In fact the opposite is the case! 1. The phone can access the camera via the router if I select the router's Wi-Fi signal. But mobile data is then blocked. So with my phone, I have to choose between using mobile data OR accessing the camera by selecting or deselecting the router connection. 2. With my iPad mini, I have to choose between using the Internet via the phone hotspot OR accessing the camera - again, by selecting or de-selecting the router Wi-Fi signal.
As this attempt to strengthen the connection within the house to an external camera is not a practical solution for me (my only Internet access is via my phone's mobile data which is very reliable and supports other devices in the home without any problem) I want to try connecting to the camera directly without going through the router. So
1. I would like to know how to set this up WiFi connection direct to the camera please.
2. I would like to know whether I can leave the ethernet connection in place to use as a back up if the WiFi connection is weak.
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Hi,
Hope the following explanation helps.
Case 1: Network diagram "camera--router )))((( phone and iPad."
-- mean ethernet cable
)))((( mean Wi-Fi connection
In this network diagram, if the router is not connected to the internet, your phone and iPad can only access the Tapo camera in the Tapo app when they are connected to the router's Wi-Fi. It's unable to remotely control the camera because it's not connected to the internet, so when your phone uses mobile data and the iPad connects to the phone's hotspot Wi-Fi, they can't access the camera.
Case 2: Network diagram "camera )))((( phone's hotspot Wi-Fi."
You can factory reset the camera, then refer to the instructions below to connect it to the phone's hotspot Wi-Fi on your iPad. After the camera is configured successfully, you can control it in the Tapo app locally and remotely(because the camera has an internet connection).
How to set up the Tapo camera
However, when your phone is gone, the camera disconnects from Wi-Fi and shows as offline in the Tapo app. Then, you can't control it locally and remotely.
If you connect the camera to your router with an Ethernet cable, it will use the Ethernet connection, no matter whether the phone's hotspot Wi-Fi is strong. Then you can only control the camera when connected to the router's Wi-Fi.
Best Regards
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@Solla-topee thank you very much for staying with me to walk me through my set up!
To add some context, I'm not really concerned about being able to access the camera remotely. My main objective in installing it is deterrence of intruders which the local memory card will also support with its event recordings; these you have assured me will not be dependent on an active internet connection. I can't imagine a time when I would have left the phone with its hotspot running at home when I myself had gone out. (Although I am now intrigued as to how I would access it remotely in the event that it had an active Internet connection - but best not to let that distract us from the setting up!)
In order to proceed with the WiFi connection, I assume it will be OK to leave the Ethernet lead in place but unplugged from the router? However, from what you are saying I would not be able to reconnect the camera to the router if I wanted to retain the option of going back to using direct Wi-Fi only later (your case 2) without first doing a factory reset of the camera again. Is this correct? Resetting the camera will not be practical once the phone is mounted on an outside wall over 2.4m above ground level. But if the WiFi signal is good enough I should not need to use the case 1 set up again.
Please also advise whether after setting up the WiFi direct (case 2) connection, I will be able to access the camera from the Tapo app on my phone while it is generating the hotspot and using the internet, as well as from my ipad.
Many thanks, Mike
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