Caméra hors ligne

Caméra hors ligne

Caméra hors ligne
Caméra hors ligne
a week ago - last edited Monday
Model: Tapo C510W  
Hardware Version:
Firmware Version:

Bonjour, 

 

Ma caméra connectée n'arrête pas de se mettre hors ligne, cela commence vraiment à m'énerver car la caméra est plus souvent hors ligne qu'en ligne. Je n'arrête pas de la débrancher/rebrancher.pour qu'elle puisse être en ligne.

 

 La caméra reste hors ligne avec un voyant vert. 

 

Le wifi fonctionne plutôt bien donc je ne comprends vraiment pas pourquoi elle reste hors ligne.

 

Merci d'avance pour les retours 

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#1
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1 Accepted Solution
Re:Caméra hors ligne -Solution
a week ago - last edited Monday

  @Axel_D 

Hi, 
Typically, you can follow the instructions below to troubleshoot if your camera keeps going offline.
What should I do if my Tapo smart device keeps losing connection or going offline?
 

For the reported phenomenon, please confirm the following information.
  1. What's the model number of your router? Do you have a stable internet connection when connecting to your router's Wi-Fi?
  2. Please send me (@Solla-topee) the camera's MAC address via a private message.
  3. When the camera has a solid green light but displays offline in your Tapo app, is your phone connected to the same Wi-Fi as the camera? 
  4. Do you have another phone to test if the same phenomenon occurs on it? Please ensure the Tapo app is up to date.
  5. How often does the disconnect phenomenon occur, such as once a day?
  6. When the camera is working, please go to its Device Settings > Device Info page, tap the Wi-Fi icon, and check the RSSI value.

 

Best Regards

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#2
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1 Reply
Re:Caméra hors ligne -Solution
a week ago - last edited Monday

  @Axel_D 

Hi, 
Typically, you can follow the instructions below to troubleshoot if your camera keeps going offline.
What should I do if my Tapo smart device keeps losing connection or going offline?
 

For the reported phenomenon, please confirm the following information.
  1. What's the model number of your router? Do you have a stable internet connection when connecting to your router's Wi-Fi?
  2. Please send me (@Solla-topee) the camera's MAC address via a private message.
  3. When the camera has a solid green light but displays offline in your Tapo app, is your phone connected to the same Wi-Fi as the camera? 
  4. Do you have another phone to test if the same phenomenon occurs on it? Please ensure the Tapo app is up to date.
  5. How often does the disconnect phenomenon occur, such as once a day?
  6. When the camera is working, please go to its Device Settings > Device Info page, tap the Wi-Fi icon, and check the RSSI value.

 

Best Regards

Recommended Solution
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#2
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