Smart Home Community > Tapo Smart Camera > tapo camera not accessible unless on the same network
< Tapo Smart Camera

tapo camera not accessible unless on the same network

tapo camera not accessible unless on the same network

tapo camera not accessible unless on the same network
tapo camera not accessible unless on the same network
Thursday - last edited Friday
Model: Tapo C211  
Hardware Version:
Firmware Version:

I cannot access my C211 camera from the internet. It is only accessible when on the same network as the camera.

 

There are no firmware updates available. When not on the same network when I goto the app, it says not available. It is available when on the same network.

 

I have seen other threads on the forum where they send their MAC address to @Solla-topee who does something to make it work.

 

 

  0      
 
  0      
 
#1
Options
5 Reply
Re:tapo camera not accessible unless on the same network
Friday

  @Az4721987 

Hi,
The reasons for remote control failures may vary depending on different usage scenarios. In your situation, please follow the instructions below to troubleshoot.
What to do if I can't control my Tapo cameras on the Tapo app
 

If the same phenomenon persists, please confirm the following information.
  1. What's the model number of your router? Do you have internet when connecting to your router's 2.4 GHz Wi-Fi?
  2. What's the LED status on the camera, such as solid red, flashing red, etc.? Is the camera directly connected to your router's 2.4 GHz Wi-Fi?
  3. Is your camera a second-hand product? What's the MAC address of your camera? You can send it to me (@Solla-topee) via a private message. 
  4. Please try to enable a hotspot Wi-Fi on your phone, factory reset the camera by pressing the reset button for 10 seconds, configure it with another phone, connect it to the hotspot Wi-Fi, and then check if you can control it remotely.
 

Best Regards

>> What to do if the Detection feature is not working on the TP-Link Camera. >> Enhance Video Clarity: Troubleshooting Tips for Improving Camera Video Quality. >> General questions about the TP-Link camera's Pan & Tilt feature.
  0  
  0  
#2
Options
Re:tapo camera not accessible unless on the same network
Friday

  @Solla-topee thank you. A factory reset worked.

 

Since the factory reset, there is a black dot in the bottom half of the screen. I can't seem to clear it.

  0  
  0  
#3
Options
Re:tapo camera not accessible unless on the same network
Monday

  @Az4721987 

Hi,
For the 'black dot' phenomenon:
  1. Please send me a screenshot of the camera's live view page.
  2. Please wipe the lens with a clean, dry cloth to confirm that the lens is clean. You can also send me a picture of the camera's lens.
Best Regards

>> What to do if the Detection feature is not working on the TP-Link Camera. >> Enhance Video Clarity: Troubleshooting Tips for Improving Camera Video Quality. >> General questions about the TP-Link camera's Pan & Tilt feature.
  0  
  0  
#4
Options
Re:tapo camera not accessible unless on the same network
22 hours ago

  @Solla-topee 

 

  0  
  0  
#5
Options
Re:tapo camera not accessible unless on the same network
4 hours ago

  @Az4721987 

Hi,
If you can ensure the lens is clean, but the 'black dot' won't disappear, you can contact your retailer or the local support team to check if the camera is under warranty.
Best Regards

>> What to do if the Detection feature is not working on the TP-Link Camera. >> Enhance Video Clarity: Troubleshooting Tips for Improving Camera Video Quality. >> General questions about the TP-Link camera's Pan & Tilt feature.
  0  
  0  
#6
Options

Information

Helpful: 0

Views: 73

Replies: 5

About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.