Persistent SD Card Failures in Tapo C510W Cameras

Persistent SD Card Failures in Tapo C510W Cameras

11 Reply
Re: Persistent SD Card Failures in Tapo C510W Cameras
20 hours ago

  @ShuggieWee 

Hi,
1. The compatible or incompatible microSD cards listed in the instructions below reflect the results of testing conducted by our relevant departments (please note that we do not have details regarding the testing methodology). Given the vast array of SD card brands and models available on the market, we cannot guarantee compatibility with other microSD cards not listed in the compatibility list; therefore, we recommend purchasing a microSD card from the list. Regarding the phenomenon you encountered with the pny card, we currently have no further tips to offer. If your microSD card appears on the compatibility list but you are still experiencing the same phenomenon when using it with the camera, we recommend emailing our technical support team for assistance.
microSD Card Compatibility for Tapo and Kasa Security Cameras
 

2. Regarding the phenomenon you reported that three recordings disappear, please also email our technical support team with the following information for assistance. 
    1) Describe the phenomenon you are experiencing in detail. It's appreciated if you could provide screenshots or a video showing the phenomenon.
    2) The camera's model and version info.
    3) If you have enabled the Diagnostics option, you can refer to the following instructions to collect the camera log and send it to our technical support team.
        How to get the log of Tapo Camera 

 

Best Regards

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