Persistent SD Card Failures in Tapo C510W Cameras
Persistent SD Card Failures in Tapo C510W Cameras
I have six Tapo C510W cameras installed—three purchased on October 9, 2024, and three more about a month later from the same shop. The first three cameras are equipped with Kingston Canvas Select Plus MicroSD cards (128GB, 100MB/s) and have been running flawlessly for over a year without any issues.
However, the other three cameras consistently damage SD cards. These are the same Kingston cards, bought on the same date from the same store, yet after running for a short period (anywhere from one week to two or three months), the cards become corrupted and unusable. Once corrupted, they cannot be formatted or recovered in any way. I have tested multiple replacement cards, but the problem persists. All cameras are powered using the original adapters.
Today, a neighbor who also owns Tapo C510W cameras reported experiencing the same issue: his SD card was rendered unusable. Notably, he also uses two cameras from another manufacturer with identical SD cards, and those work perfectly fine.
This strongly suggests that the issue lies specifically with the Tapo C510W model. It is not acceptable to replace SD cards every week, and I kindly request that this problem be investigated thoroughly.
Same issue as described here but the power supply is original power supply provided with camera. https://community.tp-link.com/en/smart-home/forum/topic/682470
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Hi,
1. The compatible or incompatible microSD cards listed in the instructions below reflect the results of testing conducted by our relevant departments (please note that we do not have details regarding the testing methodology). Given the vast array of SD card brands and models available on the market, we cannot guarantee compatibility with other microSD cards not listed in the compatibility list; therefore, we recommend purchasing a microSD card from the list. Regarding the phenomenon you encountered with the pny card, we currently have no further tips to offer. If your microSD card appears on the compatibility list but you are still experiencing the same phenomenon when using it with the camera, we recommend emailing our technical support team for assistance.
microSD Card Compatibility for Tapo and Kasa Security Cameras
2. Regarding the phenomenon you reported that three recordings disappear, please also email our technical support team with the following information for assistance.
1) Describe the phenomenon you are experiencing in detail. It's appreciated if you could provide screenshots or a video showing the phenomenon.
2) The camera's model and version info.
3) If you have enabled the Diagnostics option, you can refer to the following instructions to collect the camera log and send it to our technical support team.
How to get the log of Tapo Camera
Best Regards
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