tapo D230 doorbell/camera losing connection to hub repeatedly..

doobre

Wednesday

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Registered: 2022-01-13

tapo D230 doorbell/camera losing connection to hub repeatedly..

Wednesday

Tags: #Tapo App Related #Doorbell #Device Connectivity

Model: Tapo D230S1

Hardware Version: V1

Firmware Version: 1.2.0

Hi there, D230 doorbell/camera has been running well for a year or so, but recently it becomes disconnected/OFFLINE in the Tapo app and says it has no connection to the H200 hub.

I have done the recommended steps to reset the camera about 4 times in the last two weeks. I changed the local network router to a tp-link Archer VR1600v1, to see if it made any difference. But of course the camera connects to the hub, so no diff.

Hub position is unchanged and doorbell cam location also.

Why is it now so unreliable.?? Help please!

cheers CD

1 Reply

Solla-topee

Yesterday

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Registered: 2020-05-19

Re:tapo D230 doorbell/camera losing connection to hub repeatedly..

Yesterday

@doobre

Hi,
For the reported phenomenon, please confirm the following information for further analysis.

1. Is the H200 connected to the router with an Ethernet cable?
2. What's the LED status on the D230 and the H200 when the camera displays offline in the Tapo app, such as solid red, flashing red, etc.?
3. How do you restore the camera to work after it disconnects, such as reboot the doorbell or hub, or only factory reset and reconfigure the camera?
4. When the camera is online, please go to its Device Settings > Device Info page, tap the Wi-Fi icon, and check the RSSI value.

Best Regards

>> What to do if the Detection feature is not working on the TP-Link Camera. >> Enhance Video Clarity: Troubleshooting Tips for Improving Camera Video Quality. >> General questions about the TP-Link camera's Pan & Tilt feature.

tapo D230 doorbell/camera losing connection to hub repeatedly..

tapo D230 doorbell/camera losing connection to hub repeatedly..

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