My camera statistics have been reset for the second time.
The camera statistics have been deleted again, and I cannot see the consumption history, charging history, etc. I have had the camera for over a month, and this has happened to me for the second time.
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Hi,
Have you done anything to the camera before the statistics disappeared in the Tapo app? For example, rebooting or resetting the camera, formatting the SD card, etc.
Best Regards
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Hi,
For the reported phenomenon, we suggest email support.forum@tp-link.com with the following information for further analysis.
Subject: [Forum Escalation][ID 851066] My camera statistics have been reset randomly
Forum Nickname: [User Provided]
Thread URL: https://community.tp-link.com/en/smart-home/forum/topic/851066, and the link to your original post
Model&Version: [User Provided]
Description: [User Provided]
1. A brief description of the phenomenon you experience.
2. The camera's MAC address. You can find the camera's MAC address on its Device Settings > Device Info page.
Best Regards
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