Not showing correct on-screen text

PeteEastLothian

23 hours ago

Posts: 3

Helpful: 0

Solutions: 0

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Registered: 2025-12-18

Not showing correct on-screen text

23 hours ago

Tags: #Live View #Doorbell

Model: Tapo D230S1

Hardware Version:

Firmware Version:

Hi, I've got this doorbell cam plus a couple of solar 2K cameras at my property. On the solar cams I've put some custom text that shows on the recording but on the doorbell cam it just shows the model of the camera. I've saved, edited, resaved, changed the text, saved, several times and it will show the correct text for a short time. When I exit the app and reopen the text has reverted to the camera model. The only thing I haven't done is turn the doorbell off and on again but didn't need to do that with the solar cams? Cheers.

3 Reply

Solla-topee

4 hours ago - last edited 3 hours ago

Posts: 18070

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Registered: 2020-05-19

Re:Not showing correct on-screen text

4 hours ago - last edited 3 hours ago

@PeteEastLothian

Hi,
Please ensure the Tapo D230 and H200's firmware versions, as well as the Tapo app version, are up to date. Then, check whether the reported phenomenon persists. If so, please confirm the following information.

1. What are the Tapo D230 and H200's firmware versions and the Tapo app version?

2. When you exit the Tapo app, do you mean force close the Tapo app or log out of the Tapo app?

3. When the text reverted to the camera model, on the camera's Device Settings > Video & Display > On-screen Display Settings > Text page, is the text back to the camera's model number?

Best Regards

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