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C325WB lost 2k resolution

C325WB lost 2k resolution

C325WB lost 2k resolution
C325WB lost 2k resolution
Yesterday - last edited Yesterday
Tags: #c325wb
Model: Tapo C325WB  
Hardware Version: V1
Firmware Version: 1.3.8

Hi! I have the same issue reported in this topic: https://community.tp-link.com/en/smart-home/forum/topic/675402

 

My C325WB only streams 1280x720

I tried disabling SD card recording, I tried disabling RTSP streaming, but the problem persists

A few months ago, it worked fine, but now the higher resolution doesn't work anymore.
I can't say if this happened after the latest firmware update.
Is there a way to downgrade or try a beta firmware?

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2 Reply
Re:C325WB lost 2k resolution
3 hours ago

  @Mauroriga 

Hi, 
Please confirm the following information for the reported phenomenon.

 

  1. How do you confirm the camera only streams at 720P? 

 

  2. On the Tapo app > camera's Device Settings > Video & Display > Video Quality page, is the 2K option selected?
  
  3. On the Tapo app > camera's Device Settings > Advanced Settings > Camera Account page, please turn it off to disconnect all RTSP/ONVIF connections, then reboot the camera, and then check if the camera's video quality is better.

 

  4. On the camera's Live View page, please tap the Record icon to record a video (such as 10 seconds long), then download it to your phone, and then check its resolution on your phone.

 

  5. Have you subscribed to the Tapo Care plan?

 

Best Regards

>> What to do if the Detection feature is not working on the TP-Link Camera. >> Enhance Video Clarity: Troubleshooting Tips for Improving Camera Video Quality. >> General questions about the TP-Link camera's Pan & Tilt feature.
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#2
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Re:C325WB lost 2k resolution
2 hours ago - last edited an hour ago

  @Solla-topee 

thank you For your answer

 

 

1. How do you confirm the camera only streams at 720P? 
 

In Tapo App live view if I switch from 720P to 2KQHD the image quality doesn't change

Tapping camera icon i capture always a 1280x720 image 


 


2. On the Tapo app > camera's Device Settings > Video & Display > Video Quality page, is the 2K option selected?

 

Yes, option selected buy same issue 

 

 

  3. On the Tapo app > camera's Device Settings > Advanced Settings > Camera Account page, please turn it off to disconnect all RTSP/ONVIF connections, then reboot the camera, and then check if the camera's video quality is better.
 

account disabled, device rebooted but same issue

 

 

 

  4. On the camera's Live View page, please tap the Record icon to record a video (such as 10 seconds long), then download it to your phone, and then check its resolution on your phone
 

1280x720 20fps

 

 

 

 

  5. Have you subscribed to the Tapo Care plan?
 

No subscriptions

 

 

 

thanks a lot!!!!

 

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