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TC71 V3 frequently dropped from network

TC71 V3 frequently dropped from network

TC71 V3 frequently dropped from network
TC71 V3 frequently dropped from network
Friday - last edited Yesterday
Tags: #Device Connectivity
Model: TC71  
Hardware Version: V3
Firmware Version: 1.2.3

Hi,

 

I do have 3 TC71v2 (FW 1.4.8) and 2 TC71v3 (FW 1.2.3) where all connected to a NVR (Hikvision). I noticed that both V3 are frequently randomly disconnected where I got smooth recordings on V2. All camera currently on their latest firmware. Is there any known issues or any fixed for me?

 

I even do swapped the camera placement between camera V2 and V3 (to eliminate WiFi signal issues if any), and the results still the same. V3 will randomly disconnected and no recording randomly. For V2, it is fine and smooth. Sample as below:

 

Screenshot of V2 Hardware 

 

 

 

Screenshot of V3 Hardware

 

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#1
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3 Reply
Re:TC71 V3 frequently dropped from network
Yesterday

  @Deck2x 

Hi,
It's recommended to check the NVR settings to confirm whether the TC71 V3 is configured to store continuous video clips on the NVR. It may be that the TC71 V3 is configured to store only detection video clips.
Best Regards

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> What should I do if my Tapo camera triggers false detection? >> Enhance Your Tapo App Experience: Introduction to Several Practical Features
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#2
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Re:TC71 V3 frequently dropped from network
Yesterday

  @Solla-topee 

 

Hi. Thank you for your reply. I do confirmed that all cameras are set for a continuous recording.

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#3
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Re:TC71 V3 frequently dropped from network
2 hours ago

  @Deck2x 

Hi, 
1. You can refer to the instructions below to continuously ping the TC71 V3's IP address to check whether it's always connected to the router's Wi-Fi.
How to check and improve the network connection stability of Tapo smart devices
 

2. Could you please send us the screenshots of the storage settings on your NVR for the TC71 V2 and V3?

 

Best Regards

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> What should I do if my Tapo camera triggers false detection? >> Enhance Your Tapo App Experience: Introduction to Several Practical Features
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#4
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