New Phone and Record History from cloud does not appear

Cat_12345

Yesterday

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Registered: 2025-12-30

New Phone and Record History from cloud does not appear

Yesterday

Tags: #Recording

Model: Tapo C310

Hardware Version:

Firmware Version:

I bought a new iPhone and installed the Tapo app but all my cloud recordings are unavailable to view on my new iPhone. What is going on? I get notifications of events but there is no video available to playback in the cloud. If I download the Tapo app on my old Android phone and log in I can see all the event recordings in the cloud and play them back.

Please kindly help, I need to be able to see everything on my new iPhone.

i have the latest firmware and version of the Tapo app.

1 Reply

Solla-topee

8 hours ago

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Registered: 2020-05-19

Re:New Phone and Record History from cloud does not appear

8 hours ago

@Cat_12345

Hi,
It seems you logged in to your iPhone with a shared account rather than the owner account, so that you can receive detection notifications but can't see cloud video clips.
On both phones, please open the Tapo app > Me > View Account page to confirm whether the accounts (email format) are the same.
Best Regards

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New Phone and Record History from cloud does not appear

New Phone and Record History from cloud does not appear

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