I am writing to express my ongoing frustration with the D235 doorbell that I previously reported. A few months ago, I contacted support regarding a significant issue: the doorbell only works locally. This means:

• I do not receive notifications when I’m outside my home.
• Even when I’m at home, notifications only work if I’m connected to the same Wi-Fi network as the doorbell.

This was not an issue when I first purchased and installed the device. It used to notify me regardless of my location.

In response to my complaint, you offered two solutions:

1. Changing the DNS settings
2. Exchanging the unit for a new D235

I have tried both. Despite changing the DNS and exchanging the device, I continue to experience the exact same issue.

This clearly indicates that the problem is not with my unit specifically, but likely an inherent limitation of the D235 model.

Therefore, I am requesting a replacement with a different doorbell model (NOT the D235) that does not suffer from this limitation and can reliably send notifications regardless of my location.

I appreciate your assistance, and I hope we can resolve this satisfactorily.

Thank you.